Top NPS Software
NPS software is a specialized analytical tool that empowers organizations to effectively design and implement targeted campaigns aimed at precisely measuring Net Promoter Scores (NPS). NPS is a widely recognized and crucial benchmark for assessing both customer and employee satisfaction levels, derived from meticulously crafted surveys. The resulting final score provides invaluable insights that can be strategically utilized to accurately gauge the degree of loyalty and advocacy towards a specific brand or the overarching organization, informing strategic improvements and growth initiatives. Use our rankings below to compare NPS Software options and features, and find the best one for you and your business.
NPS Software Features
Anonymized Feedback
Enable reviewers to submit feedback anonymously to foster more transparent and honest dialogue.
Mobile Device Surveys
Distributes surveys through mobile devices.
Omnichannel Distribution
Supports multiple channels for survey distribution, including email, social media, and direct web links.
Multilingual Support
Provide system support and localization for various international languages and dialects.
Negative Feedback Resolution
Monitor and address unfavorable customer reviews or feedback to mitigate reputation risks.
Customer NPS Tracking
The specific calculation and tracking of the Net Promoter Score for a user base.
Employee Net Promoter Score
Calculates the Net Promoter Score (NPS) for employees.
Employee Pulse Surveys
Short, frequent surveys used to monitor team sentiment and workplace culture.
Contact Segmentation
Categorize contacts or leads into groups based on shared attributes and characteristics.
Text Analytics
Automated extraction and classification of insights from textual sources like emails or reviews.
Free-form Text Input
Provides an open text box field for input.
External App Integrations
Extend system functionality by connecting with external software applications and services.
SurveyLegend is a modern survey creation platform focused on enabling users to design engaging, visually appealing, and platform-independent surveys. It provides a drag-and-drop interface with various question types and customization options to collect feedback, conduct market research, and gather data from customers, employees,... Read More
Qualtrics CustomerXM is a premier customer experience management platform designed to be the most agile system for capturing, analyzing, and acting on customer feedback. It enables companies to monitor key moments across the customer journey, dynamically manage cases based on feedback, and integrate insights directly into busine... Read More
Startquestion is a survey and feedback platform that assists businesses in setting up and managing key Customer Experience (CX) measurement processes, specifically focusing on industry-standard metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform emphasizes ease of us... Read More
AskNicely is a customer experience (CX) platform centered around the Net Promoter Score (NPS) and real-time feedback. Its primary focus is on empowering frontline employees by directly connecting customer feedback to individual team members and teams. The platform automates the collection of feedback via simple surveys (like one... Read More
SurveyMonkey Enterprise is a mobile and cloud-based market research and survey platform built for business collaboration. It extends the familiar SurveyMonkey experience with enterprise-grade features for large-scale data collection, advanced analysis, and secure sharing of insights across teams. The solution helps organizations... Read More
Zonka Feedback is a comprehensive Customer Experience (CX) Platform specializing in multichannel surveys and feedback collection. It allows businesses to measure key experience metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) across various touchpoints including websites, mobil... Read More
Simplesat lives up to its name by providing a delightfully easy-to-use platform for creating one-click customer satisfaction surveys. It focuses on simplicity and speed, allowing service professionals to send targeted, non-intrusive feedback requests immediately after a customer interaction. The platform emphasizes quick deploym... Read More
SurveyLab is a professional, browser-based online survey tool that supports the entire survey lifecycle—from creation and distribution to automated response collection and report generation. As a pure web application, it requires no software installation. It offers advanced features like complex logic and randomization, multi-... Read More
SurveySparrow transforms traditional surveys into engaging, conversational experiences. Its unique mobile-first, chat-like interface significantly boosts response rates by making surveys feel like natural dialogues. The platform enables users to create and share highly engaging surveys easily. Key functionalities include Recurri... Read More
GetFeedback, from SurveyMonkey, is a customer experience (CX) feedback solution built natively for the Salesforce platform. It enables businesses to create beautiful, mobile-optimized surveys that are seamlessly integrated into the Salesforce customer journey. Feedback can be triggered by specific events in Salesforce (like afte... Read More