Qualtrics CustomerXM Overview
What is Qualtrics CustomerXM?
Qualtrics CustomerXM is a premier customer experience management platform designed to be the most agile system for capturing, analyzing, and acting on customer feedback. It enables companies to monitor key moments across the customer journey, dynamically manage cases based on feedback, and integrate insights directly into business decisions. With flexible, role-based dashboards and full CRM integration, it empowers teams to close the loop with customers proactively. The platform is built to help organizations move beyond simple measurement to actively improve experiences and drive business outcomes through customer-centric intelligence.
Who it's for:
Mid-sized to large enterprises across all industries that are serious about using sophisticated customer feedback and experience data to inform business strategy, improve products, and enhance service delivery.
Our verdict:
Qualtrics CustomerXM is a powerful and sophisticated platform for organizations committed to a data-driven customer experience strategy. Its strength in feedback aggregation, analytics, and closed-loop action makes it a leader for turning customer insights into tangible business improvements.
Qualtrics CustomerXM Details
Qualtrics CustomerXM Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
Qualtrics CustomerXM Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Qualtrics CustomerXM Training options
Documentation
In-Person
Live Online
Videos
Webinars
Qualtrics CustomerXM Related Categories
Qualtrics CustomerXM Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Qualtrics CustomerXM Pricing
Tiered pricing system
Qualtrics CustomerXM Features
Most valued Qualtrics CustomerXM features by users
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
NPS Survey Structure
Negative Feedback Management
Predictive Analytics
Reporting/Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Alerts / Escalation
Canned Responses
Case Management
Collaboration Tools
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Forms Management
Issue Tracking
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