Rescue Overview
What is Rescue?
GoTo Rescue is a leading remote support and access solution designed to streamline technical assistance for any device—including PCs, Macs, and mobile platforms. Built on a reputation for reliability and ease of use, it scales effortlessly from small internal IT helpdesks to large enterprise support teams serving thousands of customers. Features typically include unattended access, file transfer, multi-monitor navigation, and robust session reporting. Its flexibility allows organizations to provide support both internally to employees and externally to customers, all through a secure and intuitive interface.
Who it's for:
Rescue is built for IT support teams, managed service providers (MSPs), and helpdesks of any size that require a dependable, cross-platform tool for delivering quick and effective remote technical assistance.
Our verdict:
Our verdict is that GoTo Rescue is a mature, highly reliable, and scalable remote support solution from a trusted vendor, making it a go-to choice for professional IT support scenarios requiring broad device compatibility.
Rescue Details
Rescue Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
Rescue Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Rescue Training options
Documentation
Videos
Webinars
In-Person
Live Online
Rescue Related Categories
Rescue Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Rescue Pricing
Tiered pricing system
Rescue Features
Most valued Rescue features by users
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Ticket Management
Workflow Configuration
Blended Call Center
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