Dameware Overview
What is Dameware?
Dameware, from SolarWinds, is a trusted name in affordable and reliable remote support software, offering IT professionals two distinct deployment options. Dameware Remote Everywhere (DRE) is a modern, cloud-based solution that provides fast, lightweight remote access from any web browser, designed for quick issue resolution without complex setup. Dameware Remote Support (DRS) is its robust on-premises counterpart, offering full remote control, system management, and IT administration capabilities from a locally installed server, providing greater control over security and data. Both versions emphasize ease of use, security, and helping support technicians efficiently respond to and solve problems on remote computers and servers, whether they are inside or outside the corporate network.
Who it's for:
Dameware is built for IT support professionals, help desk technicians, system administrators, and managed service providers (MSPs). It suits organizations of all sizes that need a dependable tool for remote troubleshooting, software installation, system maintenance, and user assistance. The choice between cloud (DRE) and on-premises (DRS) allows flexibility for different security postures and infrastructure preferences.
Our verdict:
Our verdict is that Dameware remains a solid and trustworthy choice in the remote support arena. By offering both cloud and on-premises versions, it caters to a wide range of IT needs and security requirements. Its reputation for affordability, reliability, and a comprehensive feature set makes it a go-to solution for IT teams looking to enhance their remote support capabilities without excessive complexity or cost.
Dameware Details
Dameware Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
Dameware Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Dameware Training options
Documentation
Videos
Webinars
In-Person
Live Online
Dameware Related Categories
Dameware Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Dameware Pricing
Tiered pricing system
Dameware Features
Most valued Dameware features by users
Diagnostic Tools
File Sharing
Real-Time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
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