ConnectWise RMM Overview
What is ConnectWise RMM?
ConnectWise RMM is a next-generation Remote Monitoring and Management solution built natively on the ConnectWise platform. It is designed from the ground up to reinvent how Managed Service Providers (MSPs) adopt, interact with, and leverage their RMM tool. The solution combines easy, out-of-the-box automation for common tasks with a powerful, extensible automation engine that allows MSPs to build highly customized monitoring and remediation workflows for their unique service offerings. This blend aims to accelerate onboarding while providing the depth needed for sophisticated service delivery.
Who it's for:
This RMM is built exclusively for Managed Service Providers (MSPs) of all sizes who are looking for a modern, scalable, and deeply integrated management platform that can grow with their business and support both standardized and highly tailored managed services for their clients.
Our verdict:
Our verdict is that ConnectWise RMM represents a significant evolution in RMM technology, emphasizing integration and flexible automation. Its platform-native design promises seamless workflows with other ConnectWise products (like PSA), making it a compelling, future-proof choice for MSPs invested in the ConnectWise ecosystem seeking to elevate their service delivery.
ConnectWise RMM Details
ConnectWise RMM Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
ConnectWise RMM Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
ConnectWise RMM Training options
Documentation
Live Online
Videos
Webinars
In-Person
ConnectWise RMM Related Categories
ConnectWise RMM Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
ConnectWise RMM Features
Most valued ConnectWise RMM features by users
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Access Controls/Permissions
Capacity Management
Compliance Management
Inventory Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Activity Dashboard
Alerts/Notifications
Change Management
Configuration Management
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