Vtiger CRM Overview
What is Vtiger CRM?
Vtiger CRM is an AI-powered, all-in-one customer relationship management platform designed to help businesses thrive by unifying marketing, sales, and support. Its core strength is the 'One View' of the customer, which consolidates all interactions and data into a single, actionable profile. The software is intuitive and enhanced with AI insights to guide customer-facing teams. It offers a new mobile app and pre-built integrations with over 500 business applications, ensuring teams have the context and tools they need to work effectively from anywhere and implement a robust customer experience strategy.
Who it's for:
Small to medium-sized businesses looking for an affordable, AI-enhanced CRM that combines sales, marketing, and support functionalities into a single platform with strong mobility and extensive third-party integrations.
Our verdict:
Vtiger CRM is a capable and well-rounded CRM solution that offers excellent value, particularly with its AI features and 'One View' approach. It is a strong contender for SMBs seeking an integrated platform to manage the entire customer lifecycle without enterprise-level complexity.
Vtiger CRM Details
Vtiger CRM Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Vtiger CRM Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Vtiger CRM Training options
Documentation
In-Person
Live Online
Videos
Webinars
Vtiger CRM Related Categories
Vtiger CRM Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Vtiger CRM Pricing
Tiered pricing system
Vtiger CRM Features
Most valued Vtiger CRM features by users
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Canned Responses
Case Management
Collaboration Tools
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
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