Review of Harbortouch POS
I wanted the front counter to feel calmer after switching systems, but the opposite happened. The card terminal hesitation made every small sale feel like we were asking the customer to wait for no clear reason, and explaining that pause again and again became tiring in a very specific way.
Maybe a larger team could absorb that better. For our desk, where one person is answering calls and taking payment, it created more pressure than it removed.
Review of MyTime
During the first week, I kept hoping the booking calendar would calm down the front desk instead of becoming one more screen everyone had to babysit. It mostly did. Clients stopped calling back to confirm small things, which sounds tiny, but those tiny calls used to break the whole morning rhythm.
I still had to explain the setup to staff twice, because the permission bits are not instantly obvious for a small clinic, the way it sits.