TextUs Overview
What is TextUs?
TextUs is a premier business-class text messaging platform engineered to supercharge communication for customer-facing teams. It is specifically architected for the high-volume, rapid-response needs of inside sales, recruiting, and customer service departments. The platform capitalizes on the unparalleled engagement metrics of SMS, boasting a 98% read rate and the potential to increase overall communication volume tenfold while achieving response rates as high as 40%. It moves beyond personal texting by providing a centralized, scalable system for managing conversations with leads, candidates, and customers, integrating seamlessly into business workflows to ensure no opportunity for engagement is missed.
Who it's for:
TextUs is designed for business teams where timely, high-impact communication directly drives results. Its primary users are inside sales teams looking to accelerate lead engagement and follow-ups, recruiters aiming to quickly connect with and screen candidates, and customer service departments seeking to resolve issues promptly via a channel customers prefer. Any organization that relies on rapid, reliable, and trackable two-way communication with external contacts will benefit from this platform.
Our verdict:
TextUs is a powerful and focused tool that effectively harnesses the immediacy of text messaging for business advantage. Its impressive claimed metrics on read and response rates highlight its potential to significantly outperform traditional email or phone calls for engagement. For sales, recruiting, and support teams, it offers a direct line to their audience, potentially shortening cycles and improving outcomes. The platform's business-centric design makes it a compelling choice for organizations serious about optimizing their conversational outreach.
TextUs Details
TextUs Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile iPad
On-Premise Linux
On-Premise Windows
TextUs Support options
Chat
Email Help Desk
Knowledgebase
TextUs Training options
Documentation
In-Person
Live Online
Videos
Webinars
TextUs Related Categories
TextUs Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
TextUs Features
Most valued TextUs features by users
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Activity/News Feed
Blogs
Employee Database
Employee Photos
Meeting Management
Newsletter Management
Real-Time Chat
Screen Sharing
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