ServiceNow Overview
What is ServiceNow?
ServiceNow is a comprehensive IT service management platform designed to enhance collaboration and productivity across IT organizations. It leverages AI-enabled virtual agents, custom templates, and robust workflows to manage incidents, problems, and requests efficiently. Key features include change and release management, predictive intelligence, and knowledge management, all aimed at identifying root causes and improving service delivery.
Who it's for:
This platform is targeted at growing and enterprise-level IT organizations that require a powerful, scalable solution to manage complex service landscapes. It is suitable for businesses looking to implement industry-best practices, automate processes, and gain deep insights into their IT operations.
Our verdict:
ServiceNow is the industry leader for enterprise ITSM, offering an unparalleled depth of features and scalability. Its AI capabilities and comprehensive process management make it the go-to choice for large organizations seeking to transform their IT service delivery.
ServiceNow Details
ServiceNow Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
ServiceNow Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
ServiceNow Training options
Documentation
Videos
Webinars
In-Person
Live Online
ServiceNow Related Categories
ServiceNow Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
ServiceNow Features
Most valued ServiceNow features by users
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Ticket Management
Workflow Configuration
Change Management
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