ServiceNow Overview
What is ServiceNow?
ServiceNow ITSM is a comprehensive IT Service Management platform that consolidates disparate IT tools into a single, unified system with a common data model. It transforms service experiences by automating workflows, providing real-time operational visibility, and improving IT productivity through machine learning and AI-powered chatbots. The platform is designed to shift IT spending from operational maintenance to strategic investment, accelerating digital transformation and elevating user experiences. It claims to improve IT productivity by over 20% by automating routine tasks with structured machine learning.
Who it's for:
ServiceNow ITSM is targeted at medium to large enterprises seeking to modernize and consolidate their IT service management practices. It is ideal for organizations undergoing digital transformation that need a scalable, AI-enhanced platform to manage complex IT services and improve user satisfaction.
Our verdict:
ServiceNow ITSM is a market-leading, enterprise-grade platform that offers deep functionality and strong automation capabilities. Its ability to consolidate tools and leverage AI for productivity gains is significant, though it is a substantial investment best suited for larger organizations with mature IT processes.
ServiceNow Details
ServiceNow Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
ServiceNow Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
ServiceNow Training options
Documentation
Videos
Webinars
In-Person
Live Online
ServiceNow Related Categories
ServiceNow Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
ServiceNow Features
Most valued ServiceNow features by users
Access Controls/Permissions
Capacity Management
Compliance Management
Inventory Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Remote Access/Control
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release Management
Self Service Portal
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