ManageEngine ServiceDesk Plus MSP Overview
What is ManageEngine ServiceDesk Plus MSP?
ManageEngine ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software engineered specifically for managed service providers (MSPs). This all-in-one ITSM solution delivers a comprehensive service desk featuring a streamlined ticketing system, centralized account management, and built-in modules for IT asset, problem, and change management. Additional capabilities include remote control, advanced reporting and analytics, and seamless integrations with both native and third-party applications to create a unified management environment.
Who it's for:
This product is exclusively designed for Managed Service Providers (MSPs) who require a multi-tenant, scalable help desk solution to manage multiple client accounts and deliver IT services efficiently from a single platform.
Our verdict:
ServiceDesk Plus MSP is a focused and feature-rich solution that understands the unique needs of MSPs. Its multi-tenant architecture and comprehensive toolset make it an excellent platform for MSPs aiming to standardize and scale their service delivery operations.
ManageEngine ServiceDesk Plus MSP Details
ManageEngine ServiceDesk Plus MSP Platforms supported
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
ManageEngine ServiceDesk Plus MSP Support options
24/7 Live Rep
Chat
ManageEngine ServiceDesk Plus MSP Training options
Documentation
In-Person
Live Online
Webinars
Videos
ManageEngine ServiceDesk Plus MSP Related Categories
Remote Monitoring and Management
ManageEngine ServiceDesk Plus MSP Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
ManageEngine ServiceDesk Plus MSP Pricing
Tiered pricing system
ManageEngine ServiceDesk Plus MSP Features
Most valued ManageEngine ServiceDesk Plus MSP features by users
Backup and Recovery
Billing & Invoicing
CRM
Dashboard
Help Desk Management
Issue Management
Live Chat
Patch Management
Project Management
Remote Access/Control
Scheduling
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Release Management
Self Service Portal
Top ManageEngine ServiceDesk Plus MSP Alternatives & Competitors
NinjaOne (formerly NinjaRMM) is a modern, powerful, and easy-to-use remote monitoring and management (RMM) platform built specifically for Managed Service Providers (MSPs). It offers a comprehensive feature set, flexibil... Read More
HaloPSA is a modern, all-encompassing Professional Services Automation platform tailored for Managed Service Providers and IT service companies. It integrates a wide array of critical business functions into a single sys... Read More
N-able RMM (Remote Monitoring and Management) is a comprehensive platform engineered for the proactive management and support of IT infrastructure. It provides centralized monitoring, automation, patch management, and re... Read More
ConnectWise Manage is a comprehensive business management platform, often described as a business operating system, specifically designed for IT service providers, managed service providers (MSPs), technology consultants... Read More
Freshservice is a modern, cloud-based IT service management and helpdesk solution from Freshworks. It combines a refreshingly intuitive user interface with robust core capabilities such as powerful ticketing, IT asset ma... Read More
CloudBlue PSA, offered by Ingram Micro, is positioned as a next-generation Professional Services Automation (PSA) tool. It provides a complete, integrated package designed to automate and optimize the core business proce... Read More
Pulseway, by MMSOFT Design, is a mobile-first IT management and monitoring platform designed to keep critical IT infrastructure running smoothly. It provides real-time monitoring of servers, workstations, network devices... Read More
N-able N-central is a comprehensive remote monitoring and management (RMM) and security platform that offers IT service providers maximum flexibility alongside powerful security features. It provides a layered security a... Read More
Kaseya VSA is a comprehensive data center and IT management software widely adopted by Managed Service Providers (MSPs) and corporate IT departments. It provides a unified platform to automate a vast array of IT operatio... Read More
Start, run and grow your MSP business with an all-in-one RMM, PSA, and Remote Access platform, all for one price (no per-device fees) Read More