ManageEngine ServiceDesk Plus Overview
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is a comprehensive, integrated IT help desk and IT asset management software solution. It bundles essential IT service management functionalities including incident management (trouble ticketing), asset discovery and tracking, software license management, purchase order tracking, contract management, a self-service portal for end-users, and a knowledge base—all at a competitive price point. Available in both on-premise and cloud-hosted (on-demand) deployments, it provides the tools necessary to establish a full-fledged, ITIL-aligned service desk. The platform is designed to streamline support operations, improve technician productivity through automation and collaboration features, and provide IT managers with complete visibility into their asset inventory and service performance, making it a versatile choice for IT departments of various sizes.
Who it's for:
ServiceDesk Plus is tailored for IT departments and help desk teams in small, medium, and large businesses across all industries. It is particularly appealing to organizations looking for an affordable yet powerful all-in-one ITSM solution that can scale with their needs, whether they prefer cloud flexibility or on-premise control.
Our verdict:
ManageEngine ServiceDesk Plus delivers exceptional value by packing a wide range of ITSM and ITAM capabilities into a single, cost-effective package. Its dual deployment options and user-friendly design make it accessible and practical. For IT teams needing to professionalize their service delivery without a massive investment, it is a reliable and highly capable workhorse.
ManageEngine ServiceDesk Plus Details
ManageEngine ServiceDesk Plus Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Mac
ManageEngine ServiceDesk Plus Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Phone Support
ManageEngine ServiceDesk Plus Training options
Documentation
In-Person
Live Online
Webinars
Videos
ManageEngine ServiceDesk Plus Related Categories
ManageEngine ServiceDesk Plus Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
ManageEngine ServiceDesk Plus Pricing
Tiered pricing system
ManageEngine ServiceDesk Plus Features
Most valued ManageEngine ServiceDesk Plus features by users
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Ticket Management
Workflow Configuration
Activity Tracking
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