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Call Accounting Software
ZIWO reviews and summary
ZIWO is a cloud-native contact center software platform designed for rapid deployment and maximum flexibility. As a full API-based solution, it can be deeply integrated into a company's existing tech stack, allowing for customized workflows and data exchanges. It supports connecting both traditional office-based (real) agents and remote (virtual) agents seamlessly. The platform includes pre-built plugins for popular CRM systems, enabling screen pops and call logging. This combination of instant cloud deployment, API-driven architecture, and omnichannel support (though primarily focused on voice here) makes it adaptable for businesses needing a modern, scalable contact cen... This software is targeted at businesses of all sizes looking to set up or mi...
Best for
This software is targeted at businesses of all sizes looking to set up or migrate to a cloud contact center quickly, especially those with development resources or a need for deep customization via APIs, and those managing a blend of in-office and remote agent teams.
Category
Call Accounting Software
Vendor
ASWAT Telecom & Media
Key takeaways
Our verdict
Our verdict is that ZIWO is a powerful and flexible cloud contact center solution that stands out for its API-first design and rapid deployment capabilities, making it an excellent fit for tech-savvy organizations seeking a customizable communication hub.
Quick facts
ZIWO at a glance
Ratings
ZIWO ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ZIWO pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses ZIWO?
This software is targeted at businesses of all sizes looking to set up or migrate to a cloud contact center quickly, especially those with development resources or a need for deep customization via APIs, and those managing a blend of in-office and remote agent teams.
Feature research
ZIWO features
These are common features buyers compare in Call Accounting Software. Product-specific availability should be confirmed with the vendor.
By-Extension Reporting
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Duration
Helps buyers judge whether call duration fits the way their team handles call accounting work.
Call Monitoring
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Volume
Helps buyers judge whether call volume fits the way their team handles call accounting work.
Caller ID
Helps buyers judge whether caller ID fits the way their team handles call accounting work.
Inbound Reporting
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Outbound Reporting
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Unattended Call Management
Helps buyers judge whether unattended call management fits the way their team handles call accounting work.
Who Answered Log
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Compare
ZIWO alternatives
Compare ZIWO with other Call Accounting Software tools that buyers often evaluate.
InfoFlo by InfoFlo Solutions
InfoFlo is a straightforward CRM that emphasizes ease of use and a one-time cost model, making it an accessible option for small teams and freelancers who want to organize contacts...
11Sight by 11Sight
11Sight is a leading inbound video call and customer engagement platform designed to make it incredibly easy for website visitors to connect with a company's revenue teams via live...
CASH+ Call Accounting Software by Hansen Software
CASH+ Call Accounting Software is a specialized telecommunications reporting and management tool. Its primary function is to capture detailed call data records (CDRs) from a compan...
CDR Call Reporting for Cisco by Variphy
CDR Call Reporting for Cisco by Variphy is the preferred analytics and management platform specifically for Cisco Collaboration environments (including Cisco Unified Communications...
Sales Sling by Sales Sling
Sales Sling is a 100% cloud-based telephony platform specializing in inbound and outbound dialing and call tracking technology. It provides sales and call center teams with a virtu...
Kavkom by Kavkom
Kavkom provides advanced call accounting and detailed call reporting solutions to businesses. The software analyzes telecommunication data from PBX systems, VoIP networks, or other...
NET-Phacs by Matsch Systems
NET-Phacs is a call accounting service that delivers key management information necessary for administering a business telecommunications environment. It processes call detail reco...
Software reviews
ZIWO software reviews
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FAQ
ZIWO FAQs
ZIWO is a cloud-native contact center software platform designed for rapid deployment and maximum flexibility. As a full API-based solution, it can be deeply integrated into a company's existing tech stack, allowing for customized workflows and data exchanges. It supports connecting both traditional office-based (real) agents and remote (virtual) agents seamlessly. The platform includes pre-built plugins for popular CRM systems, enabling screen pops and call logging. This combination of instant cloud deployment, API-driven architecture, and omnichannel support (though primarily focused on voice here) makes it adaptable for businesses needing a modern, scalable contact cen...
This software is targeted at businesses of all sizes looking to set up or migrate to a cloud contact center quickly, especially those with development resources or a need for deep customization via APIs, and those managing a blend of in-office and remote agent teams.
ZIWO is listed in Call Accounting Software.
ZIWO is listed with ASWAT Telecom & Media as the vendor.
Buyers often compare ZIWO with other Call Accounting Software tools such as TenFold, InfoFlo, 11Sight, CASH+ Call Accounting Software. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for ZIWO.
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