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Call Accounting Software
TenFold reviews and summary
Tenfold is a Computer Telephony Integration (CTI) platform designed to enhance the productivity of sales and contact center agents by unifying customer communications and data. It seamlessly integrates with existing phone systems (PBX, VoIP) and Customer Relationship Management (CRM) software like Salesforce or Microsoft Dynamics. When a call comes in, Tenfold automatically pops up the relevant customer record and history on the agent's screen, eliminating manual lookup. It also provides one-click dialing, call logging, and disposition tracking. This integration streamlines workflows, reduces handle times, and improves the overall customer experience through context-rich... This software is ideal for sales representatives, customer service agents, an...
Best for
This software is ideal for sales representatives, customer service agents, and support teams in medium to large enterprises that use a CRM and want to deeply integrate their phone system to eliminate app-switching and gain full customer context before answering a call.
Category
Call Accounting Software
Vendor
Tenfold
Key takeaways
Our verdict
Our verdict is that Tenfold is a powerful CTI solution that excels at bridging the gap between telephony and CRM, delivering significant efficiency gains and an improved customer experience by providing agents with instant, screen-popped customer intelligence.
Quick facts
TenFold at a glance
Ratings
TenFold ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
TenFold pros and cons
Potential strengths
- Connects phone systems with CRM workflows so agents can see customer records during calls.
- Supports call popups, one-click dialing, call logging, and disposition tracking for sales and service teams.
- Can reduce manual lookup and app switching when teams already rely on CRM records during calls.
Points to verify
- Confirm compatibility with your phone system, CRM, and the specific fields your agents need during calls.
- Test call logging and disposition tracking with real sales or support workflows before rollout.
- Check admin setup, permissions, and data sync behavior for teams with multiple queues or departments.
- Review whether the product's current availability and implementation path fit your buying timeline.
Buyer fit
Who uses TenFold?
This software is ideal for sales representatives, customer service agents, and support teams in medium to large enterprises that use a CRM and want to deeply integrate their phone system to eliminate app-switching and gain full customer context before answering a call.
Feature research
TenFold features
These are common features buyers compare in Call Accounting Software. Product-specific availability should be confirmed with the vendor.
By-Extension Reporting
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Duration
Helps buyers judge whether call duration fits the way their team handles call accounting work.
Call Monitoring
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Volume
Helps buyers judge whether call volume fits the way their team handles call accounting work.
Caller ID
Helps buyers judge whether caller ID fits the way their team handles call accounting work.
Inbound Reporting
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Outbound Reporting
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Unattended Call Management
Helps buyers judge whether unattended call management fits the way their team handles call accounting work.
Who Answered Log
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Compare
TenFold alternatives
Compare TenFold with other Call Accounting Software tools that buyers often evaluate.
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CASH+ Call Accounting Software by Hansen Software
CASH+ Call Accounting Software is a specialized telecommunications reporting and management tool. Its primary function is to capture detailed call data records (CDRs) from a compan...
CDR Call Reporting for Cisco by Variphy
CDR Call Reporting for Cisco by Variphy is the preferred analytics and management platform specifically for Cisco Collaboration environments (including Cisco Unified Communications...
Sales Sling by Sales Sling
Sales Sling is a 100% cloud-based telephony platform specializing in inbound and outbound dialing and call tracking technology. It provides sales and call center teams with a virtu...
Kavkom by Kavkom
Kavkom provides advanced call accounting and detailed call reporting solutions to businesses. The software analyzes telecommunication data from PBX systems, VoIP networks, or other...
NET-Phacs by Matsch Systems
NET-Phacs is a call accounting service that delivers key management information necessary for administering a business telecommunications environment. It processes call detail reco...
Software reviews
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FAQ
TenFold FAQs
TenFold is used for computer telephony integration. It connects phone activity with CRM records so sales and contact center agents can work with caller information during calls.
TenFold is most relevant for sales representatives, customer service agents, and support teams that use a CRM and want phone workflows connected to customer records.
TenFold is described as integrating with CRM software such as Salesforce and Microsoft Dynamics. Buyers should confirm their exact CRM version and workflow needs.
The profile describes call popups, one-click dialing, call logging, and disposition tracking. These features are aimed at reducing manual work around phone conversations.
TenFold appears more focused on CTI workflows for sales and contact center agents than on pure call cost accounting. Buyers should compare it against their reporting and telephony needs.
Buyers should verify phone system compatibility, CRM integration depth, call logging accuracy, screen popup behavior, admin controls, and the path for implementation.
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