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Auto Dealer Software
XRM reviews and summary
XRM, by Affinitiv, is a specialized Customer Relationship Management (CRM) platform built for the automotive retail industry. It enables businesses to monitor showroom activity in real-time, manage and track all customer interactions, and streamline the entire deal processing pipeline from lead to sale and beyond. The platform is designed to enhance customer engagement, improve sales team effectiveness, and foster long-term customer loyalty through targeted communication and efficient process management. This CRM is designed for automotive dealerships and sales teams that need a focused tool to manage customer journeys, optimize showroom operations, and streamline sales processes to increase conversions and customer retention.
Best for
This CRM is designed for automotive dealerships and sales teams that need a focused tool to manage customer journeys, optimize showroom operations, and streamline sales processes to increase conversions and customer retention.
Category
Auto Dealer Software
Vendor
Affinitiv
Key takeaways
Our verdict
Our verdict: A dedicated automotive CRM that effectively centralizes customer management and sales processes, offering valuable tools for dealerships aiming to enhance their customer experience and sales pipeline efficiency.
Quick facts
XRM at a glance
Vendor
Affinitiv
Category
Auto Dealer Software
Ratings
XRM ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
XRM pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses XRM?
This CRM is designed for automotive dealerships and sales teams that need a focused tool to manage customer journeys, optimize showroom operations, and streamline sales processes to increase conversions and customer retention.
Feature research
XRM features
These are common features buyers compare in Auto Dealer Software. Product-specific availability should be confirmed with the vendor.
Accounting Integration
Native financial tracking or seamless connection with external accounting software.
BHPH Dealership Support
Designed for dealerships operating under the Buy-Here Pay-Here sales model.
Debt Collection Oversight
Monitor and oversee the recovery of delinquent customer accounts and past-due payments.
Contact Information Repository
A unified repository for storing stakeholder details and contact info.
Centralized Document Control
Gather, store, and distribute documents within a unified hub to improve data accessibility for all stakeholders.
Dealership Financing
Manages financing options facilitated by the dealership.
Lease Agreement Tracking
Monitors the progression of lease agreements.
New Vehicle Dealership
Caters to new car dealerships.
Automotive Service Department Management
Manages internal automobile service department operations.
Pre-Owned Vehicle Dealership
Designed for used or pre-owned car dealerships.
Third-Party Website Connectivity
Offers smooth integration capabilities with external third-party websites.
Compare
XRM alternatives
Compare XRM with other Auto Dealer Software tools that buyers often evaluate.
Rapid Recon by Rapid Recon
Rapid Recon helps auto dealers track used vehicle reconditioning from acquisition to frontline readiness. It is best evaluated with your actual recon steps, bottlenecks, and mobile...
AutoRaptor CRM by AutoRaptor CRM
AutoRaptor CRM is built for independent and BHPH dealerships that need one place to capture leads, prioritize follow-up, and keep sales activity moving. Buyers should test adoption...
Frazer by Frazer Computing
Frazer is a dealer management system built for dealerships that handle their own financing, especially Buy Here Pay Here operations. It covers accounting, compliance, forms, vendor...
abcoa Deal Pack by Advanced Business Computers of America
abcoa Deal Pack is tailored for used-car operations handling finance-heavy workflows, where deal types, branch activity, and collections need to stay connected to the same dealer-m...
Dealertrack DMS by Dealertrack
Dealertrack DMS is an integrated dealership system for teams that want sales, inventory, finance, HR, and compliance activity connected in one workflow. The key question is whether...
Selly Automotive by A1 Software Group
Selly Automotive CRM, developed by A1 Software Group, is a centralized platform for managing all customer communication channels, including internet leads, emails, text messages, p...
EverLogic by EverLogic
EverLogic is a complete Dealer Management System (DMS) uniquely designed to integrate with QuickBooks, making it a practical choice for dealerships that rely on this accounting sof...
Software reviews
XRM software reviews
FAQ
XRM FAQs
XRM, by Affinitiv, is a specialized Customer Relationship Management (CRM) platform built for the automotive retail industry. It enables businesses to monitor showroom activity in real-time, manage and track all customer interactions, and streamline the entire deal processing pipeline from lead to sale and beyond. The platform is designed to enhance customer engagement, improve sales team effectiveness, and foster long-term customer loyalty through targeted communication and efficient process management.
This CRM is designed for automotive dealerships and sales teams that need a focused tool to manage customer journeys, optimize showroom operations, and streamline sales processes to increase conversions and customer retention.
XRM is listed in Auto Dealer Software.
XRM is listed with Affinitiv as the vendor.
Buyers often compare XRM with other Auto Dealer Software tools such as Carsforsale.com, Rapid Recon, AutoRaptor CRM, Frazer. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for XRM.
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