Primo Dialler by Primo Dialler
Primo Dialler combines outbound call automation and cloud phone capabilities for teams that need predictable dialling flow, higher call coverage, and support for multi-channel sale...
Auto Dialer Software
XCALLY reviews and summary
XCALLY by Xenialab is a versatile omnichannel contact center solution built on the robust Asterisk platform. It supports Inbound, Outbound, and Blended operations, engaging customers through its unique 'Motion' technology for real-time, multichannel interaction management. The platform unifies voice, web chat, email, SMS, and fax channels into a single interface, aiming to provide an optimal Customer Journey Experience. It is equipped with powerful tools for contact management, a predictive dialer for outbound campaigns, and the Cally Square IVR designer for creating custom interactive voice responses. XCALLY is designed to be a comprehensive, powerful, and effective hub... XCALLY is targeted at contact centers and customer service departments of all...
Best for
XCALLY is targeted at contact centers and customer service departments of all sizes that require a full-featured, omnichannel platform. It is suitable for IT managers, contact center directors, and businesses seeking an Asterisk-based solution with advanced multichannel capabilities and real-time analytics.
Starting price
Pricing not listed
Category
Auto Dialer Software
Vendor
Xenialab
Key takeaways
Our verdict
Our verdict is that XCALLY is a feature-rich and flexible omnichannel contact center platform. Its foundation on Asterisk and support for multiple communication channels make it a strong contender for organizations needing a scalable and integrated solution to manage complex customer interactions across various touchpoints.
Quick facts
XCALLY at a glance
Overall rating
4.8/5
Reviews
87
Starting price
Pricing not listed
Vendor
Xenialab
Founded
2007
Location
Italy
Category
Auto Dialer Software
Ratings
XCALLY ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
XCALLY pros and cons
Potential strengths
- Unified omnichannel interface managing voice, web chat, email, SMS, and fax from a single platform
- Predictive dialer capabilities designed to improve outbound campaign efficiency
- Custom IVR designer (Cally Square) for building interactive voice response flows without extensive coding
Points to verify
- Verify that the Asterisk-based infrastructure aligns with your existing telephony setup and IT expertise
- Confirm that the platform's deployment options (cloud or on-premise) meet your data residency and security needs
- Check whether the predictive dialer and campaign management features comply with relevant telemarketing regulations in your region
Buyer fit
Who uses XCALLY?
XCALLY is targeted at contact centers and customer service departments of all sizes that require a full-featured, omnichannel platform. It is suitable for IT managers, contact center directors, and businesses seeking an Asterisk-based solution with advanced multichannel capabilities and real-time analytics.
Feature research
XCALLY features
These are common features buyers compare in Auto Dialer Software. Product-specific availability should be confirmed with the vendor.
Intelligent Call Routing
Intelligently route and connect incoming calls to the appropriate department or agent.
Live Call Monitoring
Observe live calls in real-time to facilitate agent training and performance evaluation.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Agent Scripting
Equip agents with standardized scripts and responses for frequently encountered topics.
Live Call Handover
Seamlessly redirect active calls to different agents or specialized departments.
Marketing Campaign Management
Organize and execute a series of marketing initiatives designed to achieve specific business targets.
IVR & Voice Response
Process touch-tone and vocal inputs to deliver automated, relevant voice responses.
Automated Power Dialer
Automatically dials the subsequent number on a contact list once the preceding call concludes.
Predictive Dialing System
An automated system that dials multiple contacts simultaneously and routes answered calls to agents.
Agent Preview Dialer
Supplies agents with callee information before a call, aiding in the decision to proceed with the call.
Progressive Dialing
Automatically initiates the next call from a list the moment an agent becomes free.
Pricing
XCALLY pricing
Starting price
Pricing not listed
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
XCALLY alternatives
Compare XCALLY with other Auto Dialer Software tools that buyers often evaluate.
CallingPost by CallingPost Communications
CallingPost helps group admins send one message across voice, SMS, and email when timing matters. For teams with many people and frequent updates, it cuts down manual follow-up whi...
Aloware by Aloware
Aloware is a modern, all-in-one contact center software engineered for the efficiency and flexibility required by today's sales and support teams. It consolidates multiple communic...
Call Logic by Double A Solutions
Call Logic is a telephony software solution designed to help sales teams, particularly in small businesses, streamline their outbound calling campaigns and close more deals. It opt...
PIMS Dialer by Pimsware
PIMS Dialer by Pimsware is an enterprise-class, hosted call center suite offered at a straightforward price of $150 per user per month with unlimited outbound minutes. It provides...
Koncert by Koncert
Koncert is a multi-channel B2B sales engagement and intelligent sales acceleration platform designed to dramatically increase revenue by boosting sales team productivity. It provid...
Cloud Predictive Dialer by 3CLogic
The Cloud Predictive Dialer by 3CLogic is part of a broader suite of Cloud Contact Center Solutions for managing inbound, outbound, blended, and multi-channel communications. It is...
Calley Automatic Call Dialer by CSTech
Calley Automatic Call Dialer by CSTech is a cloud-based outbound sales dialer designed to simplify and empower inside sales teams across various industries. Its primary use cases a...
Software reviews
XCALLY software reviews
No software reviews yet
No software reviews have been submitted for XCALLY yet.
Write the first review
FAQ
XCALLY FAQs
XCALLY is an omnichannel contact center platform used for managing inbound, outbound, and blended customer communications across voice, chat, email, SMS, and fax.
Cally Square is XCALLY's visual IVR designer that allows administrators to create custom interactive voice response flows and call routing rules through a drag-and-drop interface.
Yes, XCALLY includes a predictive dialer for outbound campaigns that automatically manages call pacing to maximize agent talk time while minimizing dropped calls.
XCALLY is available both as a cloud-based SaaS solution and as an on-premise deployment on Windows or Linux servers, giving organizations flexibility in their infrastructure choice.
XCALLY is built on the Asterisk open-source telephony platform, which provides a stable and customizable foundation for its communication features.
XCALLY is best suited for contact centers and customer service departments of all sizes that need a feature-rich omnichannel platform with advanced call routing and campaign management capabilities.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.