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CRM Software
SugarCRM reviews and summary
SugarCRM is a flexible, open-source based customer relationship management platform designed for businesses that require deep customization and control over their customer experience. It empowers 'disruptors and innovators' with a highly adaptable platform that can be tailored to specific industry workflows and business processes. SugarCRM offers a clean, modern user interface and powerful tools for sales automation, marketing campaigns, and customer support. Its open architecture allows for extensive customization and integration, enabling businesses to build a CRM that perfectly matches their unique operational needs rather than forcing them to adapt to rigid software c... SugarCRM is built for mid-sized to large businesses across various industrie...
Best for
SugarCRM is built for mid-sized to large businesses across various industries that have unique or complex processes and need a CRM they can heavily customize. It appeals to technology-savvy teams, developers, and businesses that value flexibility, open standards, and the ability to tailor every aspect of their customer engagement platform.
Starting price
$40.00 Per-Month
Category
CRM Software
Vendor
SugarCRM
Key takeaways
Our verdict
SugarCRM is a powerful and highly adaptable enterprise CRM solution. Its strength lies in its customization capabilities and open framework, which can deliver a perfect fit for businesses with specific requirements. For organizations that have the resources to tailor their CRM and desire maximum control, SugarCRM is a top-tier and recommended choice.
Quick facts
SugarCRM at a glance
Overall rating
3.8/5
Reviews
354
Starting price
$40.00 Per-Month
Vendor
SugarCRM
Founded
2004
Location
United States
Category
CRM Software
Ratings
SugarCRM ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
SugarCRM pros and cons
Potential strengths
- Positioned as a horizontal CRM platform for managing customer processes across different business types.
- Customization is a central part of the product positioning, which may help teams with more specific workflows.
- Deployment coverage includes cloud, desktop, mobile, and on-premise options.
- Training listings include in-person, live online, webinars, and documentation.
Points to verify
- Confirm how much customization your team needs and who will maintain it after launch.
- Test the interface with daily users who manage sales, service, or customer processes.
- Review cloud, desktop, mobile, and on-premise options against your IT requirements.
- Check whether listed support options are enough for your rollout and ongoing administration.
Buyer fit
Who uses SugarCRM?
SugarCRM is built for mid-sized to large businesses across various industries that have unique or complex processes and need a CRM they can heavily customize. It appeals to technology-savvy teams, developers, and businesses that value flexibility, open standards, and the ability to tailor every aspect of their customer engagement platform.
Feature research
SugarCRM features
These are common features buyers compare in CRM Software. Product-specific availability should be confirmed with the vendor.
Calendar/Reminder System
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Document Storage
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Email Marketing
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Internal Chat Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Lead Generation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Lead Qualification
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Marketing Automation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Mobile Access
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Quotes/Estimates
Connects money-related work with the rest of the crm process so charges, approvals, and records are easier to review.
Segmentation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Task Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Pricing
SugarCRM pricing
Starting price
$40.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
SugarCRM alternatives
Compare SugarCRM with other CRM Software tools that buyers often evaluate.
Dynamics 365 by Microsoft
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Nimble by Nimble
Nimble helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so decisio...
Airtable by Airtable
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mHelpDesk by mHelpDesk
mHelpDesk is aimed at teams that need clear helpdesk flow without a steep administration burden. If your support model is mostly people, not software, this platform may be useful f...
Pipeline by Pipeline
Pipeline is worth a look for mid-market sales teams that need a clearer view of contacts, deals, tasks, and pipeline movement without turning CRM work into a separate reporting cho...
Act! by Act!
Act! is a CRM for small and midsize teams that want flexibility in contact, sales, and campaign workflows. It supports customization-heavy organizations, but you should check learn...
Software reviews
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FAQ
SugarCRM FAQs
SugarCRM is used as CRM software for managing customer processes and customer relationship workflows.
SugarCRM is positioned for teams that want a horizontal CRM platform with user-friendly customer process management and customization.
Yes. The product description refers to an intuitive customization platform, so buyers should test how well it fits their own processes.
SugarCRM is listed for cloud and web access, Mac, Windows, Linux, Windows and Linux on-premise deployment, Android, iPhone, and iPad.
Listed support options include chat and 24/7 live representative support.
Buyers should verify customization effort, daily-user experience, deployment fit, mobile needs, administrator workload, training, and support coverage.
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