Ivanti Neurons for ITSM by Ivanti
Ivanti Neurons for ITSM is an intelligent, modern help desk and IT service management platform that leverages automation and AI to streamline IT processes. It helps organizations m...
Service Desk Software
Service Manager reviews and summary
Service Manager, from Micro Focus, is a established and robust service desk solution designed to help organizations systematically provide IT support and resolve user issues. It facilitates the logging, tracking, prioritization, and resolution of incidents and service requests through a structured workflow. As a core component of an IT Service Management (ITSM) strategy, it aims to improve service quality, increase agent productivity, and enhance end-user satisfaction by ensuring no request falls through the cracks and resolutions are timely and effective. This solution is targeted at mid-sized to large organizations across various industries that require a dependable, scalable service desk platform. It is used by IT support teams, help desk agents,...
Best for
This solution is targeted at mid-sized to large organizations across various industries that require a dependable, scalable service desk platform. It is used by IT support teams, help desk agents, and service delivery managers who need a reliable system to manage high volumes of tickets, streamline support processes, and deliver consistent IT service to the business.
Starting price
Pricing not listed
Category
Service Desk Software
Vendor
Micro Focus
Key takeaways
Our verdict
Our verdict is that Micro Focus Service Manager is a trusted and capable enterprise service desk platform. Backed by a major vendor, it offers the stability, depth of features, and scalability expected by large organizations. It is a solid choice for companies looking for a proven solution to build a professional, process-driven IT support function that can grow with their needs.
Quick facts
Service Manager at a glance
Starting price
Pricing not listed
Vendor
Micro Focus
Founded
1982
Location
United Kingdom
Category
Service Desk Software
Ratings
Service Manager ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
Service Manager pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Service Manager?
This solution is targeted at mid-sized to large organizations across various industries that require a dependable, scalable service desk platform. It is used by IT support teams, help desk agents, and service delivery managers who need a reliable system to manage high volumes of tickets, streamline support processes, and deliver consistent IT service to the business.
Feature research
Service Manager features
These are common features buyers compare in Service Desk Software. Product-specific availability should be confirmed with the vendor.
System Notifications
In-system alerts and automated notifications to keep users informed of updates.
Data Insights & Analytics
Insights derived from the structured analysis of user statistics and data sets.
Transition Management
Supervise and record the systematic processing of organizational or technical transitions.
Configuration Database
A database for managing configuration items.
Online Support Tools
Deliver digital assistance to clients using real-time chat or structured help desk tools.
Service Incident Resolution
Systematically identify and address service interruptions to restore normal operations.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Mobile Device Compatibility
Utilize the platform features from any location using smartphones or tablets.
Purchasing Management
Streamline and oversee all processes related to acquiring goods and services.
Remote Desktop Control
Securely connect to and control internal systems from any remote location or during travel.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
Service Manager pricing
Starting price
Pricing not listed
Visit Website
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Compare
Service Manager alternatives
Compare Service Manager with other Service Desk Software tools that buyers often evaluate.
Nexoid by Nexoid
Nexoid is promoted as an advanced, cost-effective ITSM, ITIL, and help desk solution specifically engineered to enhance the productivity and efficiency of IT departments. It positi...
AskMe Desk by Lascaux
AskMe Desk, developed by Lascaux, is a comprehensive Service Management platform focused on workflow design, governance, and control across multiple business domains. It enables or...
Best Support System by Appsbd
Best Support System is a self-hosted, on-premise support ticket application that provides a centralized platform for managing customer inquiries and issues. Its core functionality...
DRYiCE AEX by HCL Software
DRYiCE AEX, from HCL Software, is an advanced digital workplace and employee experience platform designed for the 'new normal' of hyper-connected, distributed enterprises. It aims...
Hubcase by Hubcase
Hubcase is a web-based collaboration and escalation management platform specifically designed to handle complex support tickets and incidents that require input and coordination fr...
IT2M by IT2M
IT2M is a complete, ITIL-adherent solution for IT Service Management (ITSM) and Enterprise Service Management (ESM), extending its capabilities to shared service areas like HR, Fin...
LTRS365 by Locatech IT Solutions
LTRS365 is a software solution deeply integrated with the Microsoft 365 ecosystem, designed to empower IT and support departments. It transforms email (via Office 365/Exchange Onli...
Software reviews
Service Manager software reviews
No software reviews yet
No software reviews have been submitted for Service Manager yet.
Write the first review
FAQ
Service Manager FAQs
Service Manager, from Micro Focus, is a established and robust service desk solution designed to help organizations systematically provide IT support and resolve user issues. It facilitates the logging, tracking, prioritization, and resolution of incidents and service requests through a structured workflow. As a core component of an IT Service Management (ITSM) strategy, it aims to improve service quality, increase agent productivity, and enhance end-user satisfaction by ensuring no request falls through the cracks and resolutions are timely and effective.
This solution is targeted at mid-sized to large organizations across various industries that require a dependable, scalable service desk platform. It is used by IT support teams, help desk agents, and service delivery managers who need a reliable system to manage high volumes of tickets, streamline support processes, and deliver consistent IT service to the business.
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Service Manager is listed in Service Desk Software.
Service Manager is listed with Micro Focus as the vendor.
Buyers often compare Service Manager with other Service Desk Software tools such as Ivanti Neurons for ITSM, Nexoid, AskMe Desk, Best Support System. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Service Manager.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.