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Service Desk Software
AskMe Desk reviews and summary
AskMe Desk, developed by Lascaux, is a comprehensive Service Management platform focused on workflow design, governance, and control across multiple business domains. It enables organizations to model, automate, and optimize complex business processes with the primary goals of boosting staff productivity, reducing operational costs, and enhancing overall organizational efficiency. The platform provides robust tools for classifying, tracking, and controlling service levels for any business process, ensuring alignment with defined standards and performance targets. This platform is perfectly tailored for medium to large organizations with complex, cross-functional processes that require stringent governance. It is ideal for IT Service Management (ITSM)...
Best for
This platform is perfectly tailored for medium to large organizations with complex, cross-functional processes that require stringent governance. It is ideal for IT Service Management (ITSM) teams, shared service centers, finance, HR, and facilities management departments that need a powerful tool to design, monitor, and control standardized workflows and service level agreements (SLAs) at scale.
Starting price
Pricing not listed
Category
Service Desk Software
Vendor
Lascaux
Key takeaways
Our verdict
Our verdict is that AskMe Desk is a powerful and strategic workflow automation platform for mature organizations. Its strength lies in its focus on governance, control, and efficiency gains across diverse business areas, not just IT. For companies seeking to standardize operations and gain deep insights into process performance and SLA compliance, AskMe Desk offers a robust and scalable solution.
Quick facts
AskMe Desk at a glance
Starting price
Pricing not listed
Vendor
Lascaux
Founded
2004
Location
Italy
Category
Service Desk Software
Ratings
AskMe Desk ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
AskMe Desk pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses AskMe Desk?
This platform is perfectly tailored for medium to large organizations with complex, cross-functional processes that require stringent governance. It is ideal for IT Service Management (ITSM) teams, shared service centers, finance, HR, and facilities management departments that need a powerful tool to design, monitor, and control standardized workflows and service level agreements (SLAs) at scale.
Feature research
AskMe Desk features
These are common features buyers compare in Service Desk Software. Product-specific availability should be confirmed with the vendor.
System Notifications
In-system alerts and automated notifications to keep users informed of updates.
Data Insights & Analytics
Insights derived from the structured analysis of user statistics and data sets.
Transition Management
Supervise and record the systematic processing of organizational or technical transitions.
Configuration Database
A database for managing configuration items.
Online Support Tools
Deliver digital assistance to clients using real-time chat or structured help desk tools.
Service Incident Resolution
Systematically identify and address service interruptions to restore normal operations.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Mobile Device Compatibility
Utilize the platform features from any location using smartphones or tablets.
Purchasing Management
Streamline and oversee all processes related to acquiring goods and services.
Remote Desktop Control
Securely connect to and control internal systems from any remote location or during travel.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
AskMe Desk pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
AskMe Desk alternatives
Compare AskMe Desk with other Service Desk Software tools that buyers often evaluate.
Nexoid by Nexoid
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DRYiCE AEX by HCL Software
DRYiCE AEX, from HCL Software, is an advanced digital workplace and employee experience platform designed for the 'new normal' of hyper-connected, distributed enterprises. It aims...
Hubcase by Hubcase
Hubcase is a web-based collaboration and escalation management platform specifically designed to handle complex support tickets and incidents that require input and coordination fr...
IT2M by IT2M
IT2M is a complete, ITIL-adherent solution for IT Service Management (ITSM) and Enterprise Service Management (ESM), extending its capabilities to shared service areas like HR, Fin...
LTRS365 by Locatech IT Solutions
LTRS365 is a software solution deeply integrated with the Microsoft 365 ecosystem, designed to empower IT and support departments. It transforms email (via Office 365/Exchange Onli...
Manistocrat by DX Business Apps FZE
Manistocrat offers location-based service and management options designed to provide businesses with full transparency over field operations, assets, or customer interactions tied...
Software reviews
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FAQ
AskMe Desk FAQs
AskMe Desk, developed by Lascaux, is a comprehensive Service Management platform focused on workflow design, governance, and control across multiple business domains. It enables organizations to model, automate, and optimize complex business processes with the primary goals of boosting staff productivity, reducing operational costs, and enhancing overall organizational efficiency. The platform provides robust tools for classifying, tracking, and controlling service levels for any business process, ensuring alignment with defined standards and performance targets.
This platform is perfectly tailored for medium to large organizations with complex, cross-functional processes that require stringent governance. It is ideal for IT Service Management (ITSM) teams, shared service centers, finance, HR, and facilities management departments that need a powerful tool to design, monitor, and control standardized workflows and service level agreements (SLAs) at scale.
Pricing can change. Confirm current plans and terms with the vendor.
AskMe Desk is listed in Service Desk Software.
AskMe Desk is listed with Lascaux as the vendor.
Buyers often compare AskMe Desk with other Service Desk Software tools such as Ivanti Neurons for ITSM, Nexoid, Best Support System, DRYiCE AEX. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for AskMe Desk.
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