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CRM Software
SendPulse reviews and summary
SendPulse is a multi-channel marketing automation platform that goes beyond email to include SMS, web push notifications, and chatbots for WhatsApp and Facebook. It features an easy-to-use drag-and-drop editor for creating mobile-friendly emails and supports various campaign types, including marketing broadcasts, trigger-based automation, and autoresponders. A standout offering is its provision of unlimited email sends on every paid plan, coupled with 24/7 live support, strong deliverability rates, and detailed analytics. Its accessible pricing includes a generous free tier, making it an attractive option for businesses of all sizes. SendPulse is suitable for small businesses, e-commerce stores, bloggers, and marketers who need an affordable, all-in-...
Best for
SendPulse is suitable for small businesses, e-commerce stores, bloggers, and marketers who need an affordable, all-in-one tool to manage email marketing and other communication channels. It is ideal for users who value simplicity, cost-effectiveness, and the ability to reach customers across multiple touchpoints (email, SMS, chat) from a single platform.
Starting price
$9.85 Per-Month
Category
CRM Software
Vendor
SendPulse
Key takeaways
Our verdict
Our verdict is that SendPulse is a versatile and value-packed marketing platform that excels in accessibility and multi-channel reach. Its unlimited email sends, user-friendly interface, and inclusion of SMS and chatbot channels make it a compelling choice for growing businesses looking to execute comprehensive marketing campaigns without a hefty price tag.
Quick facts
SendPulse at a glance
Overall rating
5/5
Reviews
1
Starting price
$9.85 Per-Month
Vendor
SendPulse
Founded
2011
Location
United States
Category
CRM Software
Ratings
SendPulse ratings
Ratings in this section are based on submitted software reviews.
Decision notes
SendPulse pros and cons
Potential strengths
- Combines email marketing with SMS, web push notifications, and WhatsApp and Facebook chatbots.
- A drag and drop email editor may help teams create mobile-friendly campaigns without a heavy design process.
- Supports marketing campaigns, triggered emails, and autoresponders for teams that need basic automation around contact outreach.
- The profile lists detailed reports and several support and training channels, including live support, documentation, webinars, and videos.
Points to verify
- Test the editor with a real campaign to see whether your team can build emails without cleanup from a designer.
- Confirm how contacts, consent, and unsubscribe preferences are handled across email, SMS, push, and chatbots.
- Review automation limits, segmentation rules, and reporting before treating it as a full CRM replacement.
- Check deliverability practices and support response expectations before moving important campaigns.
Buyer fit
Who uses SendPulse?
SendPulse is suitable for small businesses, e-commerce stores, bloggers, and marketers who need an affordable, all-in-one tool to manage email marketing and other communication channels. It is ideal for users who value simplicity, cost-effectiveness, and the ability to reach customers across multiple touchpoints (email, SMS, chat) from a single platform.
Feature research
SendPulse features
These are common features buyers compare in CRM Software. Product-specific availability should be confirmed with the vendor.
Calendar/Reminder System
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Document Storage
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Email Marketing
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Internal Chat Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Lead Generation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Lead Qualification
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Marketing Automation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Mobile Access
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Quotes/Estimates
Connects money-related work with the rest of the crm process so charges, approvals, and records are easier to review.
Segmentation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Task Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Pricing
SendPulse pricing
Starting price
$9.85 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
SendPulse alternatives
Compare SendPulse with other CRM Software tools that buyers often evaluate.
Dynamics 365 by Microsoft
Dynamics 365 helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so d...
Pipedrive by Pipedrive
Pipedrive helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so deci...
Nimble by Nimble
Nimble helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so decisio...
Airtable by Airtable
Airtable helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so decis...
mHelpDesk by mHelpDesk
mHelpDesk is aimed at teams that need clear helpdesk flow without a steep administration burden. If your support model is mostly people, not software, this platform may be useful f...
Pipeline by Pipeline
Pipeline is worth a look for mid-market sales teams that need a clearer view of contacts, deals, tasks, and pipeline movement without turning CRM work into a separate reporting cho...
Act! by Act!
Act! is a CRM for small and midsize teams that want flexibility in contact, sales, and campaign workflows. It supports customization-heavy organizations, but you should check learn...
Software reviews
SendPulse software reviews
Search, filter, and read submitted software reviews.
Filter Reviews
Star rating
Review Time
Campaign work finally felt connected
I liked having email, texts, push messages, and chat flows closer together. It made campaigns feel less like separate little islands.
The editor was easy, easy enough that I was not waiting on design for every small update. Reports gave us a sense of what worked, without turning the whole week into spreadsheet archaeology.
Date of experience: May 06, 2026
FAQ
SendPulse FAQs
SendPulse is used for email marketing and other customer communication channels, including SMS, web push notifications, and WhatsApp and Facebook chatbots.
SendPulse appears in a CRM category, but its product details are centered on marketing communication and automation. Buyers needing sales pipeline management should verify that workflow carefully.
Yes. SendPulse lists a drag and drop editor for creating mobile-friendly emails.
Yes. SendPulse includes trigger-based emails and autoresponders, along with standard marketing campaigns.
SendPulse includes email, SMS, web push notifications, WhatsApp chatbots, and Facebook chatbots.
Verify deliverability, consent management, segmentation, automation rules, reporting, chatbot fit, and whether its contact tools are enough for your CRM needs.
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