Salesforce Automotive CRM by Salesforce

Salesforce Automotive CRM software reviews, alternatives, pricing, & feature 2026

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Auto Dealer Software

Salesforce Automotive CRM reviews and summary

Salesforce Automotive CRM is a specialized configuration of the world's leading Customer Relationship Management platform, tailored for the unique demands of the automotive industry. It transforms how dealerships interact with customers by providing a 360-degree view of every prospect and owner across the entire vehicle lifecycle. The platform enables personalized marketing campaigns, efficient lead management, streamlined sales processes, and proactive service reminders. By leveraging powerful analytics and automation, it helps dealerships build stronger customer relationships, increase sales, and improve service retention. This CRM is designed for automotive dealerships, groups, and OEMs of all sizes that are serious about leveraging cutting-edge t...

Best for

This CRM is designed for automotive dealerships, groups, and OEMs of all sizes that are serious about leveraging cutting-edge technology to enhance customer experience and drive growth. It is ideal for sales directors, marketing managers, and service advisors who need a powerful, customizable platform to manage complex customer journeys.

Vendor Salesforce
Key takeaways

Our verdict

Salesforce Automotive CRM is a top-tier, highly customizable solution that brings enterprise-level CRM capabilities to the automotive sector, offering unparalleled potential for improving customer engagement and operational insight for forward-thinking dealerships.

Quick facts

Salesforce Automotive CRM at a glance

Vendor Salesforce
Ratings

Salesforce Automotive CRM ratings

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Decision notes

Salesforce Automotive CRM pros and cons

Potential strengths

  • Clear buyer-fit positioning is available in the profile data.

Points to verify

  • Confirm current pricing, contract terms, and included plan details with the vendor.
  • Confirm product-specific availability for category-level features before buying.
  • There are no written reviews for this software yet.
  • Published pricing is not available in this profile data.
Buyer fit

Who uses Salesforce Automotive CRM?

This CRM is designed for automotive dealerships, groups, and OEMs of all sizes that are serious about leveraging cutting-edge technology to enhance customer experience and drive growth. It is ideal for sales directors, marketing managers, and service advisors who need a powerful, customizable platform to manage complex customer journeys.

Feature research

Salesforce Automotive CRM features

These are common features buyers compare in Auto Dealer Software. Product-specific availability should be confirmed with the vendor.

Accounting Integration

Native financial tracking or seamless connection with external accounting software.

BHPH Dealership Support

Designed for dealerships operating under the Buy-Here Pay-Here sales model.

Debt Collection Oversight

Monitor and oversee the recovery of delinquent customer accounts and past-due payments.

Contact Information Repository

A unified repository for storing stakeholder details and contact info.

Centralized Document Control

Gather, store, and distribute documents within a unified hub to improve data accessibility for all stakeholders.

Dealership Financing

Manages financing options facilitated by the dealership.

Lease Agreement Tracking

Monitors the progression of lease agreements.

New Vehicle Dealership

Caters to new car dealerships.

Automotive Service Department Management

Manages internal automobile service department operations.

Pre-Owned Vehicle Dealership

Designed for used or pre-owned car dealerships.

Third-Party Website Connectivity

Offers smooth integration capabilities with external third-party websites.

Compare

Salesforce Automotive CRM alternatives

Compare Salesforce Automotive CRM with other Auto Dealer Software tools that buyers often evaluate.

Carsforsale.com by Carsforsale.com

4.6 (1.6K)

Carsforsale.com helps teams in auto dealer software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already de...

Rapid Recon by Rapid Recon

4.8 (471)

Rapid Recon helps auto dealers track used vehicle reconditioning from acquisition to frontline readiness. It is best evaluated with your actual recon steps, bottlenecks, and mobile...

AutoRaptor CRM by AutoRaptor CRM

4.6 (249)

AutoRaptor CRM is built for independent and BHPH dealerships that need one place to capture leads, prioritize follow-up, and keep sales activity moving. Buyers should test adoption...

Frazer by Frazer Computing

4.8 (125)

Frazer is a dealer management system built for dealerships that handle their own financing, especially Buy Here Pay Here operations. It covers accounting, compliance, forms, vendor...

abcoa Deal Pack by Advanced Business Computers of America

4.8 (106)

abcoa Deal Pack is tailored for used-car operations handling finance-heavy workflows, where deal types, branch activity, and collections need to stay connected to the same dealer-m...

Dealertrack DMS by Dealertrack

4.4 (97)

Dealertrack DMS is an integrated dealership system for teams that want sales, inventory, finance, HR, and compliance activity connected in one workflow. The key question is whether...

Selly Automotive by A1 Software Group

4.7 (55)

Selly Automotive CRM, developed by A1 Software Group, is a centralized platform for managing all customer communication channels, including internet leads, emails, text messages, p...

EverLogic by EverLogic

4.7 (54)

EverLogic is a complete Dealer Management System (DMS) uniquely designed to integrate with QuickBooks, making it a practical choice for dealerships that rely on this accounting sof...

Software reviews

Salesforce Automotive CRM software reviews

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FAQ

Salesforce Automotive CRM FAQs

Salesforce Automotive CRM is a specialized configuration of the world's leading Customer Relationship Management platform, tailored for the unique demands of the automotive industry. It transforms how dealerships interact with customers by providing a 360-degree view of every prospect and owner across the entire vehicle lifecycle. The platform enables personalized marketing campaigns, efficient lead management, streamlined sales processes, and proactive service reminders. By leveraging powerful analytics and automation, it helps dealerships build stronger customer relationships, increase sales, and improve service retention.

This CRM is designed for automotive dealerships, groups, and OEMs of all sizes that are serious about leveraging cutting-edge technology to enhance customer experience and drive growth. It is ideal for sales directors, marketing managers, and service advisors who need a powerful, customizable platform to manage complex customer journeys.

Salesforce Automotive CRM is listed in Auto Dealer Software.

Salesforce Automotive CRM is listed with Salesforce as the vendor.

Buyers often compare Salesforce Automotive CRM with other Auto Dealer Software tools such as Carsforsale.com, Rapid Recon, AutoRaptor CRM, Frazer. Review ratings, pricing, and fit before choosing.

Yes. Use the Write a review button on this page to submit a software review for Salesforce Automotive CRM.
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