WhatsApp by WhatsApp
WhatsApp is a practical choice when your team needs customer support messages from a familiar chat app and less workflow switching. It tends to work best when ownership, review rhy...
Live Chat Software
ProProfs Chat reviews and summary
ProProfs Chat is a comprehensive online live chat software designed to facilitate instant customer support and real-time engagement with website visitors. It empowers support teams to provide immediate assistance, resolve issues quickly, and answer product and service queries efficiently, ensuring customers feel supported at all times. By enabling direct communication, the software helps reduce support ticket volumes, significantly improve customer response times, and enhance overall satisfaction. These improvements directly contribute to increased sales and return on investment (ROI) by fostering better customer relationships and streamlining support operations. This software is ideally suited for businesses of various sizes that require a reliable...
Best for
This software is ideally suited for businesses of various sizes that require a reliable live chat solution to offer immediate customer support and engage proactively with website visitors. It is particularly beneficial for support teams, customer service departments, and online businesses aiming to improve their customer interaction metrics, reduce support overhead, and boost conversion rates through real-time commun...
Starting price
$9.00 Per-Month
Category
Live Chat Software
Vendor
ProProfs
Key takeaways
Our verdict
ProProfs Chat is a robust and effective live chat solution that successfully bridges the gap between businesses and their customers. Its focus on instant support and visitor engagement makes it a valuable tool for enhancing customer service efficiency and driving tangible business growth through improved satisfaction and sales.
Quick facts
ProProfs Chat at a glance
Overall rating
4.8/5
Reviews
51
Starting price
$9.00 Per-Month
Vendor
ProProfs
Founded
2008
Location
United States
Category
Live Chat Software
Ratings
ProProfs Chat ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ProProfs Chat pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses ProProfs Chat?
This software is ideally suited for businesses of various sizes that require a reliable live chat solution to offer immediate customer support and engage proactively with website visitors. It is particularly beneficial for support teams, customer service departments, and online businesses aiming to improve their customer interaction metrics, reduce support overhead, and boost conversion rates through real-time commun...
Feature research
ProProfs Chat features
These are common features buyers compare in Live Chat Software. Product-specific availability should be confirmed with the vendor.
Automated Text Templates
Utilize pre-written message templates for efficient communication.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Geographic Targeting
Customize software behavior based on the physical location of the user.
Offline Contact Form
A form designed to gather visitor contact details when live chat support is inaccessible.
Engaging Proactive Chat
Messaging within a webpage or chat interface that encourages user interaction with the chat feature.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Chat Handover & Routing
Hand off active conversations and manage message distribution among support staff.
Website Visitor Activity Tracking
Utilize cookies to observe and track the behavior of individual website visitors.
Pricing
ProProfs Chat pricing
Starting price
$9.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
ProProfs Chat alternatives
Compare ProProfs Chat with other Live Chat Software tools that buyers often evaluate.
LiveChat by LiveChat Software
LiveChat helps teams in live chat software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so...
Olark by Olark
Olark is a live chat option for teams that want website conversations tied to CRM, ecommerce, and help desk workflows. It is worth checking if accessibility, compliance, and fast s...
Pure Chat by Pure Chat
Pure Chat is a straightforward live chat option for small and midsize teams that want to talk with website visitors, capture leads, and support customers. Test widget setup, roles,...
tawk.to by tawk.to
tawk.to suits teams that want live chat on a site or mobile app without adding another paid support tool. Buyers should check whether the free setup gives enough control, reporting...
SnapEngage by SnapEngage
SnapEngage is for teams that want live chat, chatbot, and customer service workflows to sit together across web channels. It can raise response consistency, but teams should test h...
Comm100 Live Chat by Comm100 Network Corporation
Comm100 Live Chat offers website and mobile chat with extras like co-browsing, auto-translation, and audio or video calls within the conversation window. It is built for teams that...
One Chat by AppYogi
Desktop app that consolidates 22+ messaging services including WhatsApp, Messenger, Telegram, Skype, and Slack into one interface. Handy if you manage multiple accounts across diff...
Software reviews
ProProfs Chat software reviews
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FAQ
ProProfs Chat FAQs
ProProfs Chat is a comprehensive online live chat software designed to facilitate instant customer support and real-time engagement with website visitors. It empowers support teams to provide immediate assistance, resolve issues quickly, and answer product and service queries efficiently, ensuring customers feel supported at all times. By enabling direct communication, the software helps reduce support ticket volumes, significantly improve customer response times, and enhance overall satisfaction. These improvements directly contribute to increased sales and return on investment (ROI) by fostering better customer relationships and streamlining support operations.
This software is ideally suited for businesses of various sizes that require a reliable live chat solution to offer immediate customer support and engage proactively with website visitors. It is particularly beneficial for support teams, customer service departments, and online businesses aiming to improve their customer interaction metrics, reduce support overhead, and boost conversion rates through real-time commun...
ProProfs Chat pricing is listed from $9.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
ProProfs Chat is listed in Live Chat Software.
ProProfs Chat is listed with ProProfs as the vendor.
Buyers often compare ProProfs Chat with other Live Chat Software tools such as WhatsApp, LiveChat, Olark, Pure Chat. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for ProProfs Chat.
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