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Digital Asset Management Software
LivingLens reviews and summary
LivingLens, now part of Medallia, is a video intelligence platform specialized in automatically capturing, analyzing, and extracting meaningful insights from customer feedback videos. It goes beyond simple storage, using AI and analytics to process video content from sources like user testing sessions, support calls, or in-store feedback kiosks. The platform can transcribe speech, identify keywords, detect sentiment, and tag themes, transforming hours of raw video into structured, searchable, and actionable data. This allows businesses to understand the 'why' behind customer emotions and behaviors at a scale that manual review could never achieve. This platform is designed for customer experience (CX) leaders, market researchers, product managers, an...
Best for
This platform is designed for customer experience (CX) leaders, market researchers, product managers, and insights teams in consumer-focused industries like retail, hospitality, and financial services. It is for organizations that collect video feedback and want to derive systematic insights from it.
Category
Digital Asset Management Software
Vendor
Medallia
Key takeaways
Our verdict
LivingLens tackles the formidable challenge of analyzing unstructured video data, offering a powerful and intelligent solution. Its ability to automate insight extraction from video is a significant competitive advantage in the Voice of the Customer (VoC) space. For companies serious about leveraging video feedback, LivingLens provides a sophisticated and potentially transformative tool.
Quick facts
LivingLens at a glance
Ratings
LivingLens ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
LivingLens pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses LivingLens?
This platform is designed for customer experience (CX) leaders, market researchers, product managers, and insights teams in consumer-focused industries like retail, hospitality, and financial services. It is for organizations that collect video feedback and want to derive systematic insights from it.
Feature research
LivingLens features
These are common features buyers compare in Digital Asset Management Software. Product-specific availability should be confirmed with the vendor.
Asset Categorization
Organize assets with clear structure, tags, and naming so retrieval stays dependable.
Asset Library
Store all media files in one central repository instead of spread across multiple folders and tools.
Controlled Asset Sharing
Share approved files with approved users while respecting access policies.
Customizable Branding
Apply branded visuals consistently across asset views, previews, and outputs.
File Conversion
Convert file formats to match publishing and collaboration needs quickly.
Metadata Management
Track key attributes for each file so search and governance are reliable.
Mobile Access
Access and review assets from mobile devices while not tied to a desktop.
Asset Analytics
Monitor usage and search activity to identify the most useful assets.
Search and Filter
Find required assets quickly with keyword, tag, and filter based retrieval.
Version Control
Keep a clear record of asset versions and restore previous versions when needed.
Asset Workflow Management
Route files through review and approval before release.
Compare
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FAQ
LivingLens FAQs
LivingLens, now part of Medallia, is a video intelligence platform specialized in automatically capturing, analyzing, and extracting meaningful insights from customer feedback videos. It goes beyond simple storage, using AI and analytics to process video content from sources like user testing sessions, support calls, or in-store feedback kiosks. The platform can transcribe speech, identify keywords, detect sentiment, and tag themes, transforming hours of raw video into structured, searchable, and actionable data. This allows businesses to understand the 'why' behind customer emotions and behaviors at a scale that manual review could never achieve.
This platform is designed for customer experience (CX) leaders, market researchers, product managers, and insights teams in consumer-focused industries like retail, hospitality, and financial services. It is for organizations that collect video feedback and want to derive systematic insights from it.
LivingLens is listed in Digital Asset Management Software.
LivingLens is listed with Medallia as the vendor.
Buyers often compare LivingLens with other Digital Asset Management Software tools such as Brandfolder, Sirv, RelayThat, Image Relay. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for LivingLens.
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