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Community Software
Khoros Communities reviews and summary
Khoros Communities (formerly part of Spredfast and Lithium) is an enterprise-grade community platform. It is designed to help large businesses reduce customer support costs, delight customers, and drive business growth by fostering peer-to-peer support, feedback, and advocacy within a branded online community. This platform is for large enterprises, particularly in technology, telecom, and consumer goods, with massive customer bases. It's aimed at customer service, marketing, and product teams seeking to scale support, improve customer satisfaction, and harness customer insights. This profile currently shows 4.4/5 based on 9 reviews and ratings.
Best for
This platform is for large enterprises, particularly in technology, telecom, and consumer goods, with massive customer bases. It's aimed at customer service, marketing, and product teams seeking to scale support, improve customer satisfaction, and harness customer insights.
Category
Community Software
Vendor
Khoros (formerly Spredfast + Lithium)
Key takeaways
Our verdict
Our verdict is that Khoros Communities is a heavyweight solution for large-scale enterprise community management. Its focus on tangible business outcomes like cost reduction and customer delight positions it as a strategic investment for major corporations looking to leverage their customer community effectively.
Quick facts
Khoros Communities at a glance
Overall rating
4.4/5
Reviews
9
Vendor
Khoros (formerly Spredfast + Lithium)
Category
Community Software
Ratings
Khoros Communities ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Khoros Communities pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Khoros Communities?
This platform is for large enterprises, particularly in technology, telecom, and consumer goods, with massive customer bases. It's aimed at customer service, marketing, and product teams seeking to scale support, improve customer satisfaction, and harness customer insights.
Feature research
Khoros Communities features
These are common features buyers compare in Community Software. Product-specific availability should be confirmed with the vendor.
Content Management
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Discussions / Forums
Helps buyers judge whether discussions or forums fits the way their team handles community work.
Event Management
Helps buyers judge whether event management fits the way their team handles community work.
Group Management
Helps buyers judge whether group management fits the way their team handles community work.
Ideation
Helps buyers judge whether ideation fits the way their team handles community work.
Member Directory
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Membership Management
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Moderation
Helps buyers judge whether moderation fits the way their team handles community work.
Website Management
Tracks the items, locations, or resources the team depends on so availability and ownership are easier to confirm.
Compare
Khoros Communities alternatives
Compare Khoros Communities with other Community Software tools that buyers often evaluate.
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Software reviews
Khoros Communities software reviews
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FAQ
Khoros Communities FAQs
Khoros Communities (formerly part of Spredfast and Lithium) is an enterprise-grade community platform. It is designed to help large businesses reduce customer support costs, delight customers, and drive business growth by fostering peer-to-peer support, feedback, and advocacy within a branded online community.
This platform is for large enterprises, particularly in technology, telecom, and consumer goods, with massive customer bases. It's aimed at customer service, marketing, and product teams seeking to scale support, improve customer satisfaction, and harness customer insights.
Khoros Communities is listed in Community Software.
Khoros Communities is listed with Khoros (formerly Spredfast + Lithium) as the vendor.
Buyers often compare Khoros Communities with other Community Software tools such as Viber, Brilliant Directories, Yotpo, ON24. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Khoros Communities.
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