Brilliant Directories by Brilliant Directories
Brilliant Directories is for people running communities or membership sites who need one platform for content, member directories, moderation, and events. It helps teams reduce man...
Community Software
Viber reviews and summary
Viber, developed by Viber Media, is a versatile customer engagement and communication tool that functions as a messaging app with strong business applications. It allows businesses of all sizes to connect with customers through chat, share rich media, and provides unique eCommerce brand discovery options. Businesses can create official accounts to broadcast messages, provide support, and showcase products, making it a channel for both marketing and direct customer service. Viber is suitable for businesses operating internationally, especially in regions where Viber has a strong user base. It is ideal for marketing teams, customer support agents, and small business owners looking to establish a direct, personal communication line with their customer b...
Best for
Viber is suitable for businesses operating internationally, especially in regions where Viber has a strong user base. It is ideal for marketing teams, customer support agents, and small business owners looking to establish a direct, personal communication line with their customer base through a popular messaging app.
Starting price
Pricing not listed
Category
Community Software
Vendor
Viber Media
Key takeaways
Our verdict
Our verdict: Viber offers a solid alternative for business communication in key global markets, blending familiar messaging features with business tools, making it a good choice for companies targeting audiences where Viber is a preferred platform.
Quick facts
Viber at a glance
Overall rating
4.3/5
Reviews
2.2K
Starting price
Pricing not listed
Vendor
Viber Media
Location
Luxembourg
Category
Community Software
Ratings
Viber ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Viber pros and cons
Potential strengths
- Clear routines around ownership can reduce dropped items when teams use Viber every day.
- Useful when teams need a dependable baseline for communication, files, or task movement.
- Good for teams that prioritize fast adoption before adding custom process layers.
Points to verify
- Are roles, review steps, and approvals already explicit for this workflow?
- Do you need tighter controls immediately, or is speed of adoption more important in the first weeks?
- Can this replace another current workflow without creating duplicate entry points?
Buyer fit
Who uses Viber?
Viber is suitable for businesses operating internationally, especially in regions where Viber has a strong user base. It is ideal for marketing teams, customer support agents, and small business owners looking to establish a direct, personal communication line with their customer base through a popular messaging app.
Feature research
Viber features
These are common features buyers compare in Community Software. Product-specific availability should be confirmed with the vendor.
Content Management
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Discussions / Forums
Helps buyers judge whether discussions or forums fits the way their team handles community work.
Event Management
Helps buyers judge whether event management fits the way their team handles community work.
Group Management
Helps buyers judge whether group management fits the way their team handles community work.
Ideation
Helps buyers judge whether ideation fits the way their team handles community work.
Member Directory
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Membership Management
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Moderation
Helps buyers judge whether moderation fits the way their team handles community work.
Website Management
Tracks the items, locations, or resources the team depends on so availability and ownership are easier to confirm.
Pricing
Viber pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Viber alternatives
Compare Viber with other Community Software tools that buyers often evaluate.
Yotpo by Yotpo
Yotpo helps ecommerce teams manage reviews, loyalty, SMS marketing, and related customer marketing work from one platform instead of stitching tools together.
ON24 by ON24
ON24 is a webinar and digital engagement platform for marketing teams that need live, on demand, and personalized content with audience data. Shortlist it when event engagement nee...
MangoApps by MangoApps
MangoApps is aimed at mid-market organizations that need one place for intranet, communication, collaboration, and training. It is built to support both desk-based and deskless tea...
Blink by Super Smashing
Blink focuses on frontline workforce communication by putting updates, schedules, forms, and conversation in one secure app. It is built for mobile teams that need coordination whi...
Website Toolbox by Website Toolbox
Website Toolbox helps teams launch and run their own branded community forums without building moderation, messaging, and hosting infrastructure from scratch. It is useful for team...
Tribe by Tribe
Tribe is a white-label community platform that lets businesses build branded spaces for customer connection, right inside their existing website or product. If you run a SaaS or br...
Business Hangouts by JetVideo Technologies
Business Hangouts is a robust, browser-based webinar solution tailored for marketers, trainers, entrepreneurs, and small to medium-sized businesses. It simplifies the webinar exper...
Software reviews
Viber software reviews
No software reviews yet
No software reviews have been submitted for Viber yet.
Write the first review
FAQ
Viber FAQs
Teams that need steadier execution in this area and want fewer handoff breaks usually benefit first.
Start with one core workflow for one team and compare completion quality after one cycle.
Adoption depends on habits. Set ownership, naming, and approval rules before scaling.
It can replace fragmented steps for some teams, but keep legacy flow available for the first transition period.
Check who owns setup, where updates land, and how notifications are distributed.
Measure usage and completion signals after one sprint, then adjust before broader rollout.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.