Freshdesk by Freshworks
Freshdesk helps teams in customer service software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already def...
Customer Service Software
Khoros Care reviews and summary
Khoros Care is a robust social customer service and engagement platform, formerly part of Spredfast and Lithium, now under the Khoros brand. It enables organizations to manage, monitor, and respond to customer interactions across multiple social media channels from a unified interface. The platform provides tools for precise campaign management, real-time response workflows, sentiment analysis, and detailed reporting. Its core strength lies in bringing efficiency and strategic oversight to social care operations, helping businesses maintain brand reputation and deliver timely, consistent customer support where their audiences are most active. This platform is ideal for mid-sized to large enterprises, particularly in retail, technology, and consumer s...
Best for
This platform is ideal for mid-sized to large enterprises, particularly in retail, technology, and consumer services, with significant social media presence and a need to manage high volumes of customer queries, complaints, and brand conversations with precision and scalability.
Category
Customer Service Software
Vendor
Khoros (formerly Spredfast + Lithium)
Key takeaways
Our verdict
Our verdict: A powerful and mature enterprise-grade tool for managing the complexities of social customer service, offering the depth of functionality needed for large-scale, strategic social care and engagement programs.
Quick facts
Khoros Care at a glance
Overall rating
4.8/5
Reviews
5
Vendor
Khoros (formerly Spredfast + Lithium)
Category
Customer Service Software
Ratings
Khoros Care ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Khoros Care pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Khoros Care?
This platform is ideal for mid-sized to large enterprises, particularly in retail, technology, and consumer services, with significant social media presence and a need to manage high volumes of customer queries, complaints, and brand conversations with precision and scalability.
Feature research
Khoros Care features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Compare
Khoros Care alternatives
Compare Khoros Care with other Customer Service Software tools that buyers often evaluate.
FixMe.IT by Techinline
FixMe.IT is a remote support tool for IT teams that need quick on-demand sessions plus unattended access for managed machines. It is worth checking when support speed and technicia...
Vtiger CRM by Vtiger
Vtiger CRM brings sales, marketing, and support work into a shared customer record. Shortlist it if your team needs CRM breadth, mobile access, and AI-assisted customer history wit...
Smartsupp by Smartsupp
Smartsupp combines live chat, chatbots, and visitor recordings for online stores that want to understand shopper questions before checkout. It is worth testing if sales and support...
Aircall by Aircall
Aircall is worth a look for sales and support teams that still rely heavily on phone conversations but want those calls tied into the rest of their workflow. Check how its routing,...
HubSpot Service Hub by HubSpot
HubSpot Service Hub bundles ticketing, a shared inbox, knowledge base, live chat, bots, and customer surveys into one platform that works closely with HubSpot CRM. It is a strong f...
Deskero by Deskero
Deskero brings email, chat, and social media support into one helpdesk so your team does not have to jump between tools. Its social monitor lets you spot and join brand conversatio...
ServiceNow Customer Service Management by ServiceNow
ServiceNow Customer Service Management unifies support across phone, chat, email, and self-service channels with automation and ITSM integration. It is built for large organization...
Software reviews
Khoros Care software reviews
No software reviews yet
No software reviews have been submitted for Khoros Care yet.
Write the first review
FAQ
Khoros Care FAQs
Khoros Care is a robust social customer service and engagement platform, formerly part of Spredfast and Lithium, now under the Khoros brand. It enables organizations to manage, monitor, and respond to customer interactions across multiple social media channels from a unified interface. The platform provides tools for precise campaign management, real-time response workflows, sentiment analysis, and detailed reporting. Its core strength lies in bringing efficiency and strategic oversight to social care operations, helping businesses maintain brand reputation and deliver timely, consistent customer support where their audiences are most active.
This platform is ideal for mid-sized to large enterprises, particularly in retail, technology, and consumer services, with significant social media presence and a need to manage high volumes of customer queries, complaints, and brand conversations with precision and scalability.
Khoros Care is listed in Customer Service Software.
Khoros Care is listed with Khoros (formerly Spredfast + Lithium) as the vendor.
Buyers often compare Khoros Care with other Customer Service Software tools such as Freshdesk, FixMe.IT, Vtiger CRM, Smartsupp. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Khoros Care.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.