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CRM Software
GoldMine Premium Edition reviews and summary
GoldMine Premium Edition is a long-established, desktop-centric customer relationship management solution known for its depth of features and flexibility. It offers a comprehensive suite of tools for sales force automation, marketing campaign management, customer support (help desk), and call center operations. As a more traditional application, it provides strong customization options and can be deployed in various configurations to suit different business needs. GoldMine focuses on giving businesses of any size robust tools to manage every aspect of the customer lifecycle, from lead tracking and opportunity management to after-sales service and support. GoldMine Premium is suited for small to midsize businesses that prefer a feature-rich, potential...
Best for
GoldMine Premium is suited for small to midsize businesses that prefer a feature-rich, potentially on-premise CRM solution and may have more complex sales or service processes. It appeals to companies familiar with traditional desktop software who value deep functionality and customization over a purely cloud-based, simplified experience.
Starting price
$1,695.00 Per-Year
Category
CRM Software
Vendor
Ivanti
Key takeaways
Our verdict
GoldMine Premium is a capable and veteran player in the CRM market, offering a wide array of features. While its interface may feel dated compared to modern SaaS products, it provides substantial power and control. For businesses that need a highly customizable, desktop-strong CRM and are comfortable with a more complex system, GoldMine remains a viable option.
Quick facts
GoldMine Premium Edition at a glance
Overall rating
3.6/5
Reviews
160
Starting price
$1,695.00 Per-Year
Vendor
Ivanti
Founded
2002
Location
United States
Category
CRM Software
Ratings
GoldMine Premium Edition ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
GoldMine Premium Edition pros and cons
Potential strengths
- Covers core CRM areas like lead tracking, sales activity, and customer support in one system.
- Supports desktop and on-premise deployment patterns that can fit structured, long-running operations.
- Platform coverage includes mobile options and cloud/web access when remote visibility is needed.
- Well suited for teams that are willing to invest time in setup and administration to avoid a one-size-fits-all workflow.
Points to verify
- Confirm who will own setup and ongoing CRM administration, since a customizable system needs clear ownership.
- Map how leads, opportunities, and support requests should flow across teams before migrating from your current CRM.
- Test any required integrations and deployment model against your IT/security rules.
Buyer fit
Who uses GoldMine Premium Edition?
GoldMine Premium is suited for small to midsize businesses that prefer a feature-rich, potentially on-premise CRM solution and may have more complex sales or service processes. It appeals to companies familiar with traditional desktop software who value deep functionality and customization over a purely cloud-based, simplified experience.
Feature research
GoldMine Premium Edition features
These are common features buyers compare in CRM Software. Product-specific availability should be confirmed with the vendor.
Calendar/Reminder System
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Document Storage
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Email Marketing
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Internal Chat Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Lead Generation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Lead Qualification
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Marketing Automation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Mobile Access
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Quotes/Estimates
Connects money-related work with the rest of the crm process so charges, approvals, and records are easier to review.
Segmentation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Task Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Pricing
GoldMine Premium Edition pricing
Starting price
$1,695.00 Per-Year
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
GoldMine Premium Edition alternatives
Compare GoldMine Premium Edition with other CRM Software tools that buyers often evaluate.
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Software reviews
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FAQ
GoldMine Premium Edition FAQs
Organizations that prefer traditional CRM depth, desktop-heavy workflows, and strong customization over a simpler cloud-only model.
It is positioned around sales activity, support handling, marketing, and call-related process coordination.
Available platform details list on-premise Windows and Linux options, so it is suitable for teams that need local infrastructure.
Mobile platforms are listed, which helps teams with distributed sales and service work stay connected outside desktop sessions.
Review internal admin effort, help desk/process ownership, and migration effort because the product favors configurable workflows.
Use this profile as a shortlist check, then compare it with similar CRM options in the same category for deployment and customization fit.
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