Viber by Viber Media
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Community Software
Get Satisfaction reviews and summary
Get Satisfaction (now part of Sprinklr) is a cloud-based community platform historically known for building online spaces that enable productive, public conversations between companies and their customers. It pioneered the idea of a transparent, customer-driven support and feedback forum. The platform typically structures conversations into clear categories like "Ask a Question," "Share an Idea," "Report a Problem," and "Give Praise." This framework guides users and organizes content effectively. By hosting these discussions openly, companies can provide support at scale through peer-to-peer assistance, gather rich product feedback, and demonstrate their commitment to cus... This platform is well-suited for B2C and B2B companies of all sizes, particu...
Best for
This platform is well-suited for B2C and B2B companies of all sizes, particularly those with products or services that benefit from public Q&A and collective problem-solving. It serves customer support teams, product managers, and community managers who value transparency and want to leverage their customer base to improve service and innovation collaboratively.
Category
Community Software
Vendor
Sprinklr
Key takeaways
Our verdict
Get Satisfaction is a veteran platform with a proven model for customer community engagement. Its structured approach to public dialogue makes it an excellent tool for companies seeking to humanize their brand, scale support, and crowdsource insights. Its integration into the larger Sprinklr ecosystem now offers potential for even broader social customer experience management.
Quick facts
Get Satisfaction at a glance
Ratings
Get Satisfaction ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Get Satisfaction pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Get Satisfaction?
This platform is well-suited for B2C and B2B companies of all sizes, particularly those with products or services that benefit from public Q&A and collective problem-solving. It serves customer support teams, product managers, and community managers who value transparency and want to leverage their customer base to improve service and innovation collaboratively.
Feature research
Get Satisfaction features
These are common features buyers compare in Community Software. Product-specific availability should be confirmed with the vendor.
Content Management
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Discussions / Forums
Helps buyers judge whether discussions or forums fits the way their team handles community work.
Event Management
Helps buyers judge whether event management fits the way their team handles community work.
Group Management
Helps buyers judge whether group management fits the way their team handles community work.
Ideation
Helps buyers judge whether ideation fits the way their team handles community work.
Member Directory
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Membership Management
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Moderation
Helps buyers judge whether moderation fits the way their team handles community work.
Website Management
Tracks the items, locations, or resources the team depends on so availability and ownership are easier to confirm.
Compare
Get Satisfaction alternatives
Compare Get Satisfaction with other Community Software tools that buyers often evaluate.
Brilliant Directories by Brilliant Directories
Brilliant Directories is for people running communities or membership sites who need one platform for content, member directories, moderation, and events. It helps teams reduce man...
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Yotpo helps ecommerce teams manage reviews, loyalty, SMS marketing, and related customer marketing work from one platform instead of stitching tools together.
ON24 by ON24
ON24 is a webinar and digital engagement platform for marketing teams that need live, on demand, and personalized content with audience data. Shortlist it when event engagement nee...
MangoApps by MangoApps
MangoApps is aimed at mid-market organizations that need one place for intranet, communication, collaboration, and training. It is built to support both desk-based and deskless tea...
Blink by Super Smashing
Blink focuses on frontline workforce communication by putting updates, schedules, forms, and conversation in one secure app. It is built for mobile teams that need coordination whi...
Website Toolbox by Website Toolbox
Website Toolbox helps teams launch and run their own branded community forums without building moderation, messaging, and hosting infrastructure from scratch. It is useful for team...
Tribe by Tribe
Tribe is a white-label community platform that lets businesses build branded spaces for customer connection, right inside their existing website or product. If you run a SaaS or br...
Software reviews
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FAQ
Get Satisfaction FAQs
Get Satisfaction (now part of Sprinklr) is a cloud-based community platform historically known for building online spaces that enable productive, public conversations between companies and their customers. It pioneered the idea of a transparent, customer-driven support and feedback forum. The platform typically structures conversations into clear categories like "Ask a Question," "Share an Idea," "Report a Problem," and "Give Praise." This framework guides users and organizes content effectively. By hosting these discussions openly, companies can provide support at scale through peer-to-peer assistance, gather rich product feedback, and demonstrate their commitment to cus...
This platform is well-suited for B2C and B2B companies of all sizes, particularly those with products or services that benefit from public Q&A and collective problem-solving. It serves customer support teams, product managers, and community managers who value transparency and want to leverage their customer base to improve service and innovation collaboratively.
Get Satisfaction is listed in Community Software.
Get Satisfaction is listed with Sprinklr as the vendor.
Buyers often compare Get Satisfaction with other Community Software tools such as Viber, Brilliant Directories, Yotpo, ON24. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Get Satisfaction.
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