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Collaboration Software
ConnectWise Control reviews and summary
ConnectWise Control is a robust remote desktop and meeting solution developed by ConnectWise, designed to facilitate seamless remote collaboration and support. It enables users to conduct interactive online meetings, deliver live training sessions, provide real-time project updates, and engage directly with customers through secure remote access. The software goes beyond basic screen sharing, offering features like session recording, file transfer, and multi-monitor display, making it a comprehensive tool for remote interaction and technical assistance. This software is ideal for IT support teams, managed service providers (MSPs), consultants, trainers, and customer service departments that require reliable, secure, and feature-rich remote access to...
Best for
This software is ideal for IT support teams, managed service providers (MSPs), consultants, trainers, and customer service departments that require reliable, secure, and feature-rich remote access to assist clients, train employees, or collaborate on projects from any location. It is well-suited for businesses that need to maintain high levels of productivity and communication with distributed teams or an external cl...
Starting price
$29.00 Per-Month
Category
Collaboration Software
Vendor
ConnectWise
Key takeaways
Our verdict
Our verdict is that ConnectWise Control is a powerful and versatile remote support and meeting platform. Its depth of features for collaboration, training, and customer interaction makes it a strong contender for professional and technical use cases, particularly within the IT and service sectors, where secure and controlled remote access is paramount.
Quick facts
ConnectWise Control at a glance
Overall rating
4.7/5
Reviews
1.8K
Starting price
$29.00 Per-Month
Vendor
ConnectWise
Founded
1982
Location
United States
Category
Collaboration Software
Ratings
ConnectWise Control ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ConnectWise Control pros and cons
Potential strengths
- Clear routines around ownership can reduce dropped items when teams use ConnectWise Control every day.
- Useful when teams need a dependable baseline for communication, files, or task movement.
- Good for teams that prioritize fast adoption before adding custom process layers.
Points to verify
- Are roles, review steps, and approvals already explicit for this workflow?
- Do you need tighter controls immediately, or is speed of adoption more important in the first weeks?
- Can this replace another current workflow without creating duplicate entry points?
Buyer fit
Who uses ConnectWise Control?
This software is ideal for IT support teams, managed service providers (MSPs), consultants, trainers, and customer service departments that require reliable, secure, and feature-rich remote access to assist clients, train employees, or collaborate on projects from any location. It is well-suited for businesses that need to maintain high levels of productivity and communication with distributed teams or an external cl...
Feature research
ConnectWise Control features
These are common features buyers compare in Collaboration Software. Product-specific availability should be confirmed with the vendor.
Brainstorming
Helps buyers judge whether brainstorming fits the way their team handles collaboration work.
Calendar Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Contact Management
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Content Management
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Discussions / Forums
Helps buyers judge whether discussions or forums fits the way their team handles collaboration work.
Document Management
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Project Management
Helps buyers judge whether project management fits the way their team handles collaboration work.
Real Time Editing
Helps buyers judge whether real time editing fits the way their team handles collaboration work.
Task Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Version Control
Helps buyers judge whether version control fits the way their team handles collaboration work.
Video Conferencing
Helps buyers judge whether video conferencing fits the way their team handles collaboration work.
Pricing
ConnectWise Control pricing
Starting price
$29.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
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Compare ConnectWise Control with other Collaboration Software tools that buyers often evaluate.
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Microsoft Teams by Microsoft
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Software reviews
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FAQ
ConnectWise Control FAQs
Teams that need steadier execution in this area and want fewer handoff breaks usually benefit first.
Start with one core workflow for one team and compare completion quality after one cycle.
Adoption depends on habits. Set ownership, naming, and approval rules before scaling.
It can replace fragmented steps for some teams, but keep legacy flow available for the first transition period.
Check who owns setup, where updates land, and how notifications are distributed.
Measure usage and completion signals after one sprint, then adjust before broader rollout.
Trust and data
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