Zoho CRM by Zoho
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CRM Software
CiviCRM reviews and summary
CiviCRM is a web-based, open-source Customer Relationship Management system specifically architected for the unique requirements of non-profit, advocacy, and civic-sector organizations. It provides tools for managing donors, volunteers, memberships, events, and email campaigns. Being open-source, it offers great flexibility, allowing organizations to customize and extend its functionality to fit their specific workflows, data models, and integration needs without vendor lock-in. This CRM is exclusively designed for non-profit organizations, charities, membership associations, political campaigns, and other civic-sector entities. It is ideal for groups that need a tailored, affordable solution to manage donor relationships, grassroots engagement, and...
Best for
This CRM is exclusively designed for non-profit organizations, charities, membership associations, political campaigns, and other civic-sector entities. It is ideal for groups that need a tailored, affordable solution to manage donor relationships, grassroots engagement, and community outreach.
Category
CRM Software
Vendor
CiviCRM
Key takeaways
Our verdict
Our verdict is that CiviCRM is an indispensable tool for the non-profit sector. Its open-source nature, sector-specific features, and customizability provide a powerful and cost-effective alternative to proprietary CRMs, empowering organizations to build a CRM system that truly aligns with their mission and operational model.
Quick facts
CiviCRM at a glance
Ratings
CiviCRM ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
CiviCRM pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses CiviCRM?
This CRM is exclusively designed for non-profit organizations, charities, membership associations, political campaigns, and other civic-sector entities. It is ideal for groups that need a tailored, affordable solution to manage donor relationships, grassroots engagement, and community outreach.
Feature research
CiviCRM features
These are common features buyers compare in CRM Software. Product-specific availability should be confirmed with the vendor.
Calendar/Reminder System
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Document Storage
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Email Marketing
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Internal Chat Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Lead Generation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Lead Qualification
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Marketing Automation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Mobile Access
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Quotes/Estimates
Connects money-related work with the rest of the crm process so charges, approvals, and records are easier to review.
Segmentation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Task Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Compare
CiviCRM alternatives
Compare CiviCRM with other CRM Software tools that buyers often evaluate.
Dynamics 365 by Microsoft
Dynamics 365 helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so d...
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Nimble by Nimble
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Airtable by Airtable
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mHelpDesk by mHelpDesk
mHelpDesk is aimed at teams that need clear helpdesk flow without a steep administration burden. If your support model is mostly people, not software, this platform may be useful f...
Pipeline by Pipeline
Pipeline is worth a look for mid-market sales teams that need a clearer view of contacts, deals, tasks, and pipeline movement without turning CRM work into a separate reporting cho...
Act! by Act!
Act! is a CRM for small and midsize teams that want flexibility in contact, sales, and campaign workflows. It supports customization-heavy organizations, but you should check learn...
Software reviews
CiviCRM software reviews
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FAQ
CiviCRM FAQs
CiviCRM is a web-based, open-source Customer Relationship Management system specifically architected for the unique requirements of non-profit, advocacy, and civic-sector organizations. It provides tools for managing donors, volunteers, memberships, events, and email campaigns. Being open-source, it offers great flexibility, allowing organizations to customize and extend its functionality to fit their specific workflows, data models, and integration needs without vendor lock-in.
This CRM is exclusively designed for non-profit organizations, charities, membership associations, political campaigns, and other civic-sector entities. It is ideal for groups that need a tailored, affordable solution to manage donor relationships, grassroots engagement, and community outreach.
CiviCRM is listed in CRM Software.
CiviCRM is listed with CiviCRM as the vendor.
Buyers often compare CiviCRM with other CRM Software tools such as Zoho CRM, Dynamics 365, Pipedrive, Nimble. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for CiviCRM.
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