Remote Support Overview
What is Remote Support?
BeyondTrust Remote Support is a secure, powerful platform for providing instant technical support to users on any device or operating system, whether inside or outside the corporate network. It enables support technicians to remotely view, control, and troubleshoot end-user systems—including Windows, Mac, Linux, Android, and iOS devices—using features like screen sharing, remote control, unattended access, and file transfer. Advanced capabilities include mobile device camera sharing for hardware diagnostics, session annotation, real-time chat, and collaboration tools that allow technicians to work together on complex issues. Built with security as a core principle, it ensures that remote access is controlled, monitored, and compliant, making it a trusted solution for internal IT support teams and customer-facing help desks.
Who it's for:
BeyondTrust Remote Support is designed for IT help desks, managed service providers (MSPs), customer support centers, and field service teams that need to provide fast, secure, and effective remote assistance. It is ideal for organizations with a distributed workforce or a need to support customers on a wide variety of devices and platforms.
Our verdict:
BeyondTrust Remote Support is an industry-leading solution that combines robust functionality with enterprise-grade security. Its cross-platform support and rich feature set enable highly efficient remote troubleshooting. For any organization where reliable and secure remote support is mission-critical, BeyondTrust offers a comprehensive and trustworthy platform.
Remote Support Details
Remote Support Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Remote Support Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Remote Support Training options
Documentation
In-Person
Live Online
Videos
Webinars
Remote Support Related Categories
Remote Support Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Remote Support Features
Most valued Remote Support features by users
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Ticket Management
Workflow Configuration
Access Controls/Permissions
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