LiveChat Overview
What is LiveChat?
LiveChat is a premium software platform that combines live chat functionality with a integrated help desk ticketing system, designed to transform customer support interactions. It enables businesses to engage with website visitors in real-time, providing instant answers to questions, guiding sales, and resolving issues before they escalate. The software helps support teams manage conversations efficiently with features like canned responses, chat routing, and agent monitoring. When a chat ends or requires follow-up, it seamlessly converts into a ticket within the built-in help desk, ensuring no customer query falls through the cracks. Used by a vast global customer base, LiveChat aims to turn support teams into customer service champions by facilitating fast, personal, and effective communication that builds customer loyalty and satisfaction.
Who it's for:
LiveChat is ideal for online businesses, e-commerce stores, SaaS companies, and any organization with a website that values real-time customer engagement and support. It is perfect for sales teams, customer service representatives, and support managers who want to reduce response times, increase conversions, and provide an outstanding customer experience.
Our verdict:
LiveChat excels as a user-friendly and powerful tool for real-time customer communication and support management. Its seamless integration of chat and ticketing creates a smooth workflow for support teams. For businesses committed to proactive customer service and sales support, LiveChat is a proven and highly effective solution that can significantly enhance customer relationships.
LiveChat Details
LiveChat Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
LiveChat Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
LiveChat Training options
Documentation
Live Online
Videos
Webinars
In-Person
LiveChat Related Categories
LiveChat Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
LiveChat Pricing
Tiered pricing system
LiveChat Features
Most valued LiveChat features by users
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Ticket Management
Workflow Configuration
Top LiveChat Alternatives & Competitors
Freshdesk is a leading cloud-based helpdesk system that provides a unified platform for managing customer service interactions across email, phone, web chat, and social media. It enables support teams to effortlessly res... Read More
HappyFox Help Desk is a cloud-based customer support software that combines ticketing, knowledge base, asset, and task management in a single, intuitive platform. It is designed to improve support team efficiency through... Read More
Vivantio is a mature and robust customer service optimization platform founded in 2003, tailored for demanding B2B service teams. It blends the comprehensive power and configurability expected from enterprise-level softw... Read More
Vision Helpdesk's Live Chat Software is a secure, real-time messaging platform embedded within its broader helpdesk suite, designed to boost customer engagement and sales conversion. It enables sales and support teams to... Read More
Service Cloud 360, the world's #1 customer service platform, empowers companies to drive seamless engagement across the entire customer Read More
Symphony SummitAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence. Read More
Kustomer is an omnichannel SaaS customer service CRM platform that reimagines traditional helpdesk software. It consolidates all customer interactions from email, chat, social media, phone, and messaging apps into a sing... Read More
Cayzu is a modern, user-friendly ticketing and help desk solution designed to make customer support teams more efficient and collaborative. It bundles essential features like multi-channel ticket management, automation, ... Read More
C2 ATOM by Sherweb is a powerful, fully customizable online IT Service Management (ITSM) software. It is designed to help IT departments and managed service providers (MSPs) streamline their service delivery, incident ma... Read More
LiveAgent, developed by QualityUnit, is a full-featured help desk and customer service software designed to help businesses excel in customer support. It consolidates inquiries from various channels including email, live... Read More