Listen360 Overview
What is Listen360?
Listen360 is a customer feedback and engagement platform focused on helping service-based businesses measure satisfaction and drive loyalty. It automates the process of collecting feedback via surveys (often post-service) and then uses sentiment monitoring to identify promoters, passives, and detractors. A key feature is its closed-loop follow-up system, which alerts managers to negative feedback in real-time, enabling immediate service recovery. The platform also facilitates online review generation by encouraging satisfied customers to post on sites like Google, and includes text analytics to uncover common themes in customer comments.
Who it's for:
Listen360 is designed for businesses in home services, healthcare, automotive, and other service industries where transactional customer relationships are common. It is used by business owners, service managers, and customer experience leaders who need a systematic way to track customer sentiment, proactively resolve issues, and leverage positive experiences to build their online reputation through reviews.
Our verdict:
Our verdict is that Listen360 is a highly practical and actionable platform for service-oriented businesses. Its focus on the closed-loop—from feedback collection to immediate follow-up—ensures that insights lead to tangible improvements in customer retention. By tying feedback directly to review generation, it also turns satisfied customers into marketing assets, making it a valuable tool for growing a service business through reputation and loyalty.
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