JIRA Service Management Overview
What is JIRA Service Management?
Jira Service Management is an IT service management (ITSM) solution built on Atlassian's collaborative platform. It is designed to enable high-velocity operations for IT, development, and business teams by streamlining incident, problem, and change management. The platform offers a self-service portal, automation rules, SLAs, and queues to facilitate exceptional service delivery at scale, breaking down silos between different functional groups.
Who it's for:
This solution is best for DevOps teams, IT operations, and business units in agile organizations that already use or are open to the Atlassian ecosystem. It is particularly effective for teams that value collaboration, transparency, and integrating service management with development workflows.
Our verdict:
Jira Service Management is a top-tier, collaborative ITSM platform that excels in environments where development and operations converge. Its open platform and focus on team empowerment make it a standout choice for modern, agile enterprises.
JIRA Service Management Details
JIRA Service Management Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
JIRA Service Management Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
JIRA Service Management Training options
Documentation
Live Online
Videos
Webinars
In-Person
JIRA Service Management Related Categories
JIRA Service Management Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
JIRA Service Management Pricing
Tiered pricing system
JIRA Service Management Features
Most valued JIRA Service Management features by users
Backup and Recovery
Billing & Invoicing
CRM
Dashboard
Help Desk Management
Issue Management
Live Chat
Patch Management
Project Management
Remote Access/Control
Scheduling
Activity Tracking
Asset Lifecycle Management
Asset Tracking
Audit Trail
Barcoding/RFID
Check-in/Check-out
Contract/License Management
Depreciation Management
Disposal Management
Top JIRA Service Management Alternatives & Competitors
Kaseya VSA is a comprehensive data center and IT management software widely adopted by Managed Service Providers (MSPs) and corporate IT departments. It provides a unified platform to automate a vast array of IT operatio... Read More
HaloPSA is a modern, all-encompassing Professional Services Automation platform tailored for Managed Service Providers and IT service companies. It integrates a wide array of critical business functions into a single sys... Read More
N-able RMM (Remote Monitoring and Management) is a comprehensive platform engineered for the proactive management and support of IT infrastructure. It provides centralized monitoring, automation, patch management, and re... Read More
ConnectWise Manage is a comprehensive business management platform, often described as a business operating system, specifically designed for IT service providers, managed service providers (MSPs), technology consultants... Read More
Freshservice is a modern, cloud-based IT service management and helpdesk solution from Freshworks. It combines a refreshingly intuitive user interface with robust core capabilities such as powerful ticketing, IT asset ma... Read More
CloudBlue PSA, offered by Ingram Micro, is positioned as a next-generation Professional Services Automation (PSA) tool. It provides a complete, integrated package designed to automate and optimize the core business proce... Read More
Pulseway, by MMSOFT Design, is a mobile-first IT management and monitoring platform designed to keep critical IT infrastructure running smoothly. It provides real-time monitoring of servers, workstations, network devices... Read More
Atera is an all-in-one Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platform built exclusively for Managed Service Providers (MSPs). It consolidates critical tools like network monito... Read More
NinjaOne (formerly NinjaRMM) is a modern, powerful, and easy-to-use remote monitoring and management (RMM) platform built specifically for Managed Service Providers (MSPs). It offers a comprehensive feature set, flexibil... Read More
N-able N-central is a comprehensive remote monitoring and management (RMM) and security platform that offers IT service providers maximum flexibility alongside powerful security features. It provides a layered security a... Read More