IT Glue Overview
What is IT Glue?
IT Glue is a comprehensive, cloud-based documentation platform specifically engineered for IT service providers and internal IT departments. It serves as a centralized knowledge base for storing all critical IT information, including network configurations, passwords, software licenses, vendor contacts, and procedural guides. The platform's core features include automated documentation via integrations with PSA and RMM tools, visual relationship mapping to illustrate dependencies between assets, and highly secure password management. IT Glue enforces a structured, standardized documentation framework, ensuring information is consistent, up-to-date, and easily accessible. Its robust security measures, such as SOC 2 compliance, granular access controls, and detailed audit logs, provide peace of mind for managing sensitive data.
Who it's for:
This software is primarily for Managed Service Providers (MSPs), co-managed IT teams, and corporate IT departments that need to organize vast amounts of technical documentation and credentials. It is essential for teams aiming to improve efficiency, onboarding, and service delivery through standardized knowledge management.
Our verdict:
Our verdict is that IT Glue is an industry-standard documentation solution that excels at bringing order to IT chaos. Its powerful automation, relationship mapping, and ironclad security make it indispensable for IT professionals seeking to enhance operational efficiency, compliance, and service reliability.
IT Glue Details
IT Glue Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile iPad
On-Premise Linux
On-Premise Windows
IT Glue Support options
Chat
Knowledgebase
Phone Support
IT Glue Training options
Documentation
Live Online
Videos
Webinars
In-Person
IT Glue Related Categories
IT Glue Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
IT Glue Pricing
Tiered pricing system
IT Glue Features
Most valued IT Glue features by users
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Generation
Electronic Signature
File Conversion
File Recovery
Offline Access
Optical Character Recognition
Version Control
Asset Categorization
Asset Library
Asset Sharing
Customizable Branding
Metadata Management
Mobile App
Reporting/Analytics
Search/Filter
Workflow Management
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