Help Scout Overview
What is Help Scout?
Help Scout is a modern help desk software designed to deliver a personal, email-like experience for customers while providing the powerful scaling and collaboration features businesses need internally. Unlike traditional, ticket-centric help desks, Help Scout uses a shared inbox model that feels familiar to customers, fostering more human conversations. For teams, it offers robust collaboration tools (notes, assignments), a built-in knowledge base, extensive reporting, a wide range of integrations, and a mobile app. This combination allows support teams of any size to work together efficiently without sacrificing the personal touch that customers appreciate.
Who it's for:
Help Scout is ideal for customer support teams at companies of all sizes, from startups to large enterprises with 500+ users. It is particularly well-suited for B2C and B2B companies where maintaining a personal, conversational tone in customer support is a key brand differentiator.
Our verdict:
Our verdict is that Help Scout strikes an excellent balance between power and simplicity. Its focus on creating a human-centric customer experience, backed by strong team collaboration features, makes it a top choice for businesses that view their support team as a core part of their customer relationship strategy.
Help Scout Details
Help Scout Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Help Scout Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Help Scout Training options
Documentation
Live Online
Videos
Webinars
In-Person
Help Scout Related Categories
Help Scout Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Help Scout Pricing
Tiered pricing system
Help Scout Features
Most valued Help Scout features by users
Archiving & Retention
Canned Responses
Data Recovery
Email Monitoring
Queue Management
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting/Blacklisting
Activity Dashboard
Batch Communications
CRM
Chat/Messaging
Content Management
Customer Database
Customer History
Interaction Tracking
Interactive Content
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