FootPrints Overview
What is FootPrints?
FootPrints by BMC Software is an IT service management solution tailored for mid-size organizations, emphasizing ease of ownership, use, and extension. It enables the creation of personalized employee service experiences to boost productivity. Administrators can quickly configure end-to-end business services for IT and other departments. The platform offers configurable capabilities to automate service delivery and integrates with systems like BMC Client Management, Active Directory, and SQL databases. Its goal is to streamline processes, improve employee satisfaction, and enhance IT's reputation within the business.
Who it's for:
This solution is best suited for mid-sized companies seeking an affordable and adaptable ITSM platform that is easier to deploy and manage than large enterprise suites. It is ideal for IT departments aiming to improve internal service delivery and user experience.
Our verdict:
FootPrints delivers a capable and user-friendly ITSM experience that hits the sweet spot for mid-market organizations. Its configurability and focus on the employee experience are strong points, though it may not have the out-of-the-box depth of some premium enterprise competitors.
FootPrints Details
FootPrints Platforms supported
Cloud, SaaS, Web-Based
Desktop Windows
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Mobile Android
Mobile iPad
Mobile iPhone
FootPrints Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
FootPrints Training options
Documentation
In-Person
Live Online
Videos
Webinars
FootPrints Related Categories
FootPrints Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
FootPrints Pricing
Tiered pricing system
FootPrints Features
Most valued FootPrints features by users
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release Management
Self Service Portal
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