CX Social Overview
What is CX Social?
CX Social, offered by Qualtrics, is a comprehensive social media management tool that enables organizations to manage both customer service and marketing initiatives through a single platform. It facilitates proactive customer engagement by monitoring brand mentions and conversations across social networks. The platform provides robust analytics to measure sentiment, campaign performance, and customer satisfaction derived from social interactions. This allows teams to respond quickly to inquiries or complaints, identify trends, and leverage social insights to inform broader customer experience and marketing strategies.
Who it's for:
This platform is built for social media managers, customer service teams, and marketing professionals in mid-to-large sized companies across all sectors who need to manage their brand presence, handle support queries, and glean insights from social media channels.
Our verdict:
CX Social is a powerful component of the Qualtrics ecosystem, offering deep social listening and engagement capabilities that are essential for modern brands aiming to provide cohesive, responsive service across digital channels.
CX Social Details
CX Social Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Desktop Chromebook
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
CX Social Support options
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
CX Social Training options
Videos
Documentation
In-Person
Live Online
Webinars
CX Social Related Categories
CX Social Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
CX Social Pricing
Tiered pricing system
CX Social Features
Most valued CX Social features by users
AI/Machine Learning
CES Survey Structure
CSAT Survey Structure
Complaint Monitoring
Customer Segmentation
Customizable Forms
Email Management
Engagement Tracking
Multi-Channel Communication
NPS Survey Structure
Process/Workflow Automation
Reporting/Analytics
SMS Messaging
Sentiment Analysis
Survey/Poll Management
Third Party Integrations
Trend Analysis
Churn Management
Communication Management
Community Management
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