ConnectWise Manage Overview
What is ConnectWise Manage?
ConnectWise Manage is a comprehensive business management platform, often described as a business operating system, specifically designed for IT service providers, managed service providers (MSPs), technology consultants, and software developers. It integrates core business functions including professional services automation (PSA), customer relationship management (CRM), project management, time and expense tracking, billing, and reporting into a single, connected workflow. With a vast ecosystem of over 300 API integrations, it connects seamlessly with other tools in an MSP's stack, such as RMM and remote access solutions. Used by a majority of leading MSPs, ConnectWise Manage is built to drive greater accountability, operational efficiency, and profitability by providing complete visibility and control over the business lifecycle, from lead to invoice.
Who it's for:
ConnectWise Manage is the industry standard for Managed Service Providers (MSPs), IT consultants, system integrators, and software development firms. It is targeted at business owners, service managers, and operations leaders who need a scalable, integrated platform to manage their entire business operations, client relationships, and financial performance.
Our verdict:
ConnectWise Manage is a powerful and mature platform that forms the operational backbone for a vast portion of the MSP industry. Its depth of functionality, extensive integration network, and focus on business metrics make it an unparalleled tool for running a professional IT services business. For established or growing MSPs, it remains the definitive choice for business management software.
ConnectWise Manage Details
ConnectWise Manage Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
ConnectWise Manage Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
ConnectWise Manage Training options
Documentation
In-Person
Live Online
Videos
Webinars
ConnectWise Manage Related Categories
Remote Monitoring and Management
ConnectWise Manage Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
ConnectWise Manage Features
Most valued ConnectWise Manage features by users
Backup and Recovery
Billing & Invoicing
CRM
Dashboard
Help Desk Management
Issue Management
Live Chat
Patch Management
Project Management
Remote Access/Control
Scheduling
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
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