Chat Outsource Overview
What is Chat Outsource?
Chat Outsource is a web-based live chat solution that provides a suite of services centered around customer engagement and lead generation. It goes beyond basic chat functionality by offering features for routing conversations to the appropriate agent or department, engaging visitors proactively, and providing support via social media channels. The platform is designed to capture leads directly from website interactions, qualify them through chat, and seamlessly integrate them into a company's sales or marketing funnel. This makes it a tool not just for customer service, but also for sales conversion and building a pipeline, all through real-time, text-based communication.
Who it's for:
This solution is ideal for sales and marketing teams, as well as customer support departments, in e-commerce, B2B services, and lead-driven businesses. It is particularly useful for companies looking to use live chat as a dual-purpose tool for both instant support and capturing/qualifying sales leads directly from their website traffic.
Our verdict:
Our verdict is that Chat Outsource is a functional and pragmatic live chat platform with a clear focus on business outcomes like lead generation. Its combination of engagement, routing, and social media support makes it a versatile choice for teams aiming to convert site visitors into customers while providing immediate assistance.
Chat Outsource Details
Chat Outsource Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Chat Outsource Support options
24/7 Live Rep
Chat
Email Help Desk
Phone Support
Chat Outsource Training options
Documentation
Live Online
Webinars
In-Person
Videos
Chat Outsource Related Categories
Chat Outsource Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Chat Outsource Pricing
Tiered pricing system
Chat Outsource Features
Most valued Chat Outsource features by users
Canned Responses
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integrations
Transfers/Routing
Website Visitor Tracking
CRM
Chatbot
Customer Database
Email Management
Inventory Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
Queue Management
Reporting/Analytics
Service Level Agreement (SLA) Management
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