Channels Overview
What is Channels?
Channels is an innovative, data-driven business phone system that enhances customer engagement by integrating telephony directly into a company's digital workflow. Its standout feature is Web Call, a one-click calling widget embedded on websites that simplifies customer contact. The platform integrates with popular business tools like Shopify, Magento, and Pipedrive, displaying customer details pre-call. Additional features include a Chrome extension, mobile app, IVR, call recordings, and live monitoring, available through a free tier or comprehensive paid plans.
Who it's for:
This system is designed for e-commerce businesses, sales teams, and customer service departments that want to streamline inbound calling from their website and integrate phone data with their existing CRM or e-commerce platforms. It suits companies focused on improving the customer contact experience and agent efficiency.
Our verdict:
Channels presents a smart and integration-focused phone system that successfully bridges web and telephony, offering unique features like one-click web calling, making it a strong option for businesses aiming to make customer connections more seamless and data-informed.
Channels Details
Channels Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile iPad
On-Premise Linux
On-Premise Windows
Channels Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Channels Training options
Documentation
Live Online
Webinars
In-Person
Videos
Channels Related Categories
Channels Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Channels Pricing
Tiered pricing system
Channels Features
Most valued Channels features by users
Agent Interface
Auto-Dialer
Automated Routing
Chatbot
Collaboration Tools
Computer Telephony Integration
IVR / Voice Recognition
Quality Management
Queue Management
Reporting/Analytics
Workforce Management
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