Canny Overview
What is Canny?
Canny is a dedicated user feedback management platform that helps product teams capture, organize, and analyze feedback in a centralized system. It goes beyond simple collection by providing tools to prioritize feature requests, identify common pain points, and build a public or internal product roadmap based on user input. The platform also includes a changelog feature to close the communication loop, allowing teams to announce updates and show users how their feedback directly influences product development, thereby building trust and fostering a collaborative community around the product.
Who it's for:
Canny is designed for product managers, community managers, and growth teams at software companies (particularly SaaS) who need a systematic process for handling user feedback, prioritizing development work, and transparently communicating progress back to users.
Our verdict:
Canny excels as a focused, user-friendly platform that turns scattered feedback into actionable product insights and strengthens the product-user relationship through transparency and organized communication.
Canny Details
Canny Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Canny Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Canny Training options
Not Offered
Canny Related Categories
Canny Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Canny Pricing
Tiered pricing system
Canny Features
Most valued Canny features by users
Collaboration Tools
Data Import/Export
Drag & Drop
Guest Access
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
Churn Management
Communication Management
Community Management
Content Creation
Feedback Management
Gamification
Live Chat
Reporting/Analytics
Video Support
Customer Segmentation
Dashboard
Knowledge Management
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