Compare 193 Help Desk Software products, review ratings, and use this guide to understand common features, pricing considerations, and buyer fit. Use Help Desk Software when teams need a reliable, repeatable way to handle this function instead of relying on ad hoc processes. It becomes critical when consistency, handoff quality, and visibility are uneven across teams. The right fit usually depends on how well the platform enforces accountability, supports collaboration, and shortens time spent on cleanup work. Choose vendors based on how well workflows map to your current process, not just feature count or buzzword coverage.
Browse ranked software in this category. Use filters and sorting to narrow the list by rating, recency, views, or available profile signals.
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193 software options
TickX is a specialized help desk and ticketing system built directly on top of the Microsoft SharePoint platform. Instead of being a standalone application, it leverages SharePoint...
TomTicket is a localized online help desk and customer service system specifically developed for the Brazilian market. It is designed to meet the linguistic, regulatory, and busine...
uCare Help Desk is a free and open-source software solution for businesses seeking full control over their help desk system without licensing costs. It provides a self-hosted platf...
The Ulysses Suite is a broad, integrated business application platform that extends far beyond traditional customer service to encompass several key operational areas. While it inc...
UserHorn is an online ticketing system designed to serve as the central command center for business customer support teams. It captures customer inquiries from multiple entry point...
USU IT Service Management (ITSM) is a comprehensive, enterprise-grade software suite built from the ground up to align with IT Infrastructure Library (ITIL) best practices. It is m...
Vertask is a cloud-based IT help desk platform that combines core service management with additional operational tools into a unified suite. At its heart is a ticketing system for...
VI Service Desk is an IT service management solution notable for its deep integration with legacy IBM Lotus Notes/Domino environments while offering full modern web access. It feat...
ViiBE is a specialized video-assisted support platform that integrates live video communication directly into a ticketing system, designed primarily for complex technical support a...
VisionReply is a help desk solution engineered for speed, efficiency, and collaboration to prevent duplicated efforts. It provides a unified dashboard where all customer support ti...
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Add SoftwareThese are common capabilities buyers compare in this category. Confirm product-specific availability with each vendor.
Automated alerts designed to flag tickets that require immediate priority escalation.
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Comprehensive oversight of all telephony operations including recording and transferring.
Modify the software interface with corporate logos and color schemes for a branded experience.
Keep documents in a unified repository to ensure streamlined accessibility.
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Maintain a central library of help articles and organizational knowledge.
Utilizes templated responses for efficient handling of common support inquiries.
Unified support across various communication channels, including email, social media, and chat.
Monitor server performance and network health while providing accessible status data.
Facilitate immediate, live text-based communication between users or customers.
Compare how each product supports your core workflow, setup needs, reporting expectations, and vendor fit before choosing.
Use this category when teams need predictable outcomes for Help Desk Software work and a more controlled process than manual or disconnected approaches.
Operations, support, and leadership teams usually need this where multiple users share responsibility for the same work stream.
Prioritize control quality, ease of setup, and how clearly teams can evaluate outcomes without waiting for reporting cycles.
Confirm implementation steps, stakeholder responsibilities, training needs, and success measures before committing to a product.
Pricing can vary by product tier, usage volume, user count, deployment, and support requirements. Confirm current plans and contract terms with each vendor before choosing.
Start with highly ranked software in this category, then open each profile to compare ratings, pricing, and vendor details.
Remote Support
BeyondTrust
4.6/5 · 1.8K reviews and ratings
Apptivo
Apptivo
4.4/5 · 602 reviews and ratings
SolarWinds Service Desk
SolarWinds
4.6/5 · 520 reviews and ratings
ISL Light
ISL Online
4.8/5 · 295 reviews and ratings
HelpCrunch
HelpCrunch
4.8/5 · 175 reviews and ratings
ManageEngine ServiceDesk Plus
ManageEngine
4.3/5 · 162 reviews and ratings
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