Compare 329 Customer Experience Software products, review ratings, and use this guide to understand common features, pricing considerations, and buyer fit. Customer Experience Software helps customer experience, product, and support teams collect feedback, analyze journeys, and prioritize service improvements. Buyers usually compare these products when feedback is hard to turn into action when it sits in separate systems. Look at how each option handles customer segmentation, dashboard, and feedback management, because those details determine whether the software fits the way the team already works. During shortlisting, check setup effort, reporting clarity, integrations, permissions, and whether frontline staff can keep records current without extra...
Browse ranked software in this category. Use filters and sorting to narrow the list by rating, recency, views, or available profile signals.
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329 software options
Clientshare Pulse is a business review workflow tool that leverages powerful technology to help professional service firms, such as consultants, agencies, and IT companies, retain...
Cogia is a web-based customer feedback and issue management solution that allows businesses to collect insights, manage problems collaboratively, and run extensive analyses. It pro...
Collect Loyalty by Marsello is a comprehensive loyalty and referral marketing platform with built-in customer email capabilities. It allows brick-and-mortar and online retailers to...
Comarch Loyalty Management is an enterprise-grade system designed to support the definition, execution, and comprehensive management of complex customer loyalty programs. It provid...
ConfirmKit is a user research and customer development platform that empowers companies of all sizes to learn directly from their users through structured interviews, surveys, and...
Cora Journey360, by RightPoint, is a platform designed to align entire organizations around a deep understanding of customer needs by transforming raw customer research into action...
Core Realtime is an easy-to-use, professional Software-as-a-Service (SaaS) platform dedicated to high-quality, real-time data collection. It enables businesses and researchers to g...
Corus is a unified research platform designed to streamline and consolidate all aspects of market and user research into a single, coherent workspace. It brings together tools for...
Critizr is a leading customer feedback collection platform specifically focused on helping brick-and-mortar businesses, such as retailers and restaurant chains, optimize the in-sto...
CRM Aapya is a customer experience management solution uniquely tailored for the restaurant industry. It helps restaurants manage daily operations—such as table reservations, order...
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Add SoftwareThese are common capabilities buyers compare in this category. Confirm product-specific availability with each vendor.
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Compare how each product supports your core workflow, setup needs, reporting expectations, and vendor fit before choosing.
Review how each vendor handles customer segmentation, dashboard, and feedback management. Feature names can look similar across products, so ask to see the workflow using your own examples. Pay attention to search, permissions, notifications, and reporting when they affect daily work.
Map the work your team needs to control before comparing products. For customer experience, that usually means the records, handoffs, approvals, and reports tied to collect feedback, analyze journeys, and prioritize service improvements. A product is easier to judge when those steps are written down first.
Ask what data must be migrated, which integrations are standard, and who can change settings after launch. Smaller teams may prefer a simpler setup. Larger teams should check roles, approvals, audit history, and whether reporting stays consistent across locations or departments.
Pricing often depends on users, records, locations, modules, or usage. Confirm what is included before comparing quotes. Ask about onboarding, support response, data export, security controls, contract terms, and limits that could affect your busiest period.
Pricing often depends on users, records, locations, modules, or usage. Confirm what is included before comparing quotes. Ask about onboarding, support response, data export, security controls, contract terms, and limits that could affect your busiest period.
Start with highly ranked software in this category, then open each profile to compare ratings, pricing, and vendor details.
FiveStars
Fivestars Loyalty
4.6/5 · 1.2K reviews and ratings
Hotjar
Hotjar
4.7/5 · 408 reviews and ratings
Survio
Survio
4.5/5 · 407 reviews and ratings
Swell
Swell CX
4.7/5 · 239 reviews and ratings
Qualtrics CustomerXM
Qualtrics
4.7/5 · 225 reviews and ratings
KnowledgeOwl
KnowledgeOwl
4.7/5 · 208 reviews and ratings
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