Broadly Overview
What is Broadly?
Broadly is an automated review generation and reputation management platform built for local, service-based small businesses. It automates the process of asking satisfied customers for reviews on the most influential local platforms like Google, Facebook, and TripAdvisor. The platform typically uses SMS or email to send review invitations at the optimal moment post-service, making it easy for customers to leave feedback with minimal effort. Beyond acquisition, Broadly provides tools to monitor and respond to reviews, communicate directly with customers, and manage the business's online presence—all aimed at improving local search visibility, attracting new customers, and building a trustworthy online reputation.
Who it's for:
Broadly targets small to medium-sized service businesses (1-100 employees) such as plumbers, electricians, cleaners, landscapers, and auto repair shops. It is ideal for business owners and marketers who understand that positive online reviews are a primary driver of new customer decisions in local search.
Our verdict:
Our verdict is that Broadly is a highly effective and specialized tool for its niche. By automating the critical but often overlooked task of review generation, it delivers tangible value to local businesses, directly impacting their ability to attract new customers and compete online.
Broadly Details
Broadly Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Broadly Support options
Email Help Desk
Phone Support
Broadly Training options
Live Online
Videos
Documentation
In-Person
Webinars
Broadly Related Categories
Broadly Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Broadly Features
Most valued Broadly features by users
Brand Tracking
Campaign Management
Engagement Tracking
Hashtag Tracking
Keyword Tracking
Response Management
Review Generation
SEO Management
Sentiment Analysis
Social Media Monitoring
Surveys & Feedback
Activity Dashboard
Batch Communications
CRM
Chat/Messaging
Content Management
Customer Database
Customer History
Interaction Tracking
Interactive Content
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