Top Review Management Software

Review Management software is instrumental in assisting businesses with the systematic collection of valuable testimonials and customer reviews. It also facilitates prompt and effective responses to any negative feedback received, ultimately aiming to enhance and improve the overall customer perception of the products or services that the business provides to the market. Use our rankings below to compare Review Management Software options and features, and find the best one for you and your business.

Review Management Software Features

Marketing Campaign Management

Organize and execute a series of marketing initiatives designed to achieve specific business targets.

Data Dashboard

A centralized visual interface featuring charts and graphs to monitor key statistics and performance metrics.

Negative Feedback Resolution

Monitor and address unfavorable customer reviews or feedback to mitigate reputation risks.

Centralized Remediation

Centralized tracking of issue status with integrated remediation tools.

New Online Review Alerts

Automatically track and get notifications for any fresh online reviews.

Business Review Alerts

Informs a business promptly upon the submission of a new review.

Customer Review Solicitation

Enables businesses to solicit reviews from their client base.

Textual Sentiment Detection

Identify and categorize the emotional tone within written communication.

Social Media Distribution

Enable organizations to distribute video content across various social platforms.

1

Trustpilot

By Trustpilot

4.7★★★★★(1,474 Ratings)

Trustpilot is a leading customer review management platform that enables businesses to collect, showcase, and manage authentic customer reviews. It provides tools to invite customers to leave reviews post-purchase or service, aggregates these reviews on a public business profile, and allows companies to respond to feedback publi... Read More

2

Birdeye

By Birdeye

4.8★★★★★(906 Ratings)

Birdeye is a comprehensive reputation management and customer experience platform. It aggregates and analyzes data from over 200+ review sites, 300 million websites, forums, social media, and blogs to provide businesses with actionable insights. The platform helps companies monitor their online reputation, respond to reviews, ge... Read More

3

Podium

By Podium

4.5★★★★★(938 Ratings)

Podium is a comprehensive reputation management and customer interaction platform built on the foundation of text messaging. It simplifies the process of generating, managing, and responding to online reviews across key sites like Google, Facebook, and more. The platform allows businesses to automate the sending of review invita... Read More

4

Thryv

By Thryv

4.3★★★★(833 Ratings)

Thryv is an all-in-one client engagement platform built specifically for small, service-based businesses. At its core is a powerful appointment scheduling software that allows clients to book, reschedule, or cancel appointments online 24/7 via a business's website or social media pages. The platform extends beyond scheduling to ... Read More

5

Yotpo

By Yotpo

4.7★★★★★(685 Ratings)

Yotpo is a marketing platform that empowers e-commerce brands to craft high-converting, personalized SMS and MMS experiences for mobile shoppers. It focuses on turning SMS into a major revenue channel by enabling businesses to send targeted messages at critical moments in the customer journey. The platform leverages customer dat... Read More

6

Nicereply

By Nicereply

4.8★★★★★(616 Ratings)

Nicereply is a specialized customer satisfaction survey tool engineered exclusively for customer support teams. It automates the process of gathering feedback by sending post-resolution email surveys automatically after a support ticket is closed and can also place feedback requests at the bottom of every support email. The plat... Read More

7

Grade.us

By Traject

4.9★★★★★(550 Ratings)

Grade.us is the self-proclaimed #1 white-label review management and marketing platform, specifically tailored for marketers, digital agencies, and SEO professionals. It automates and streamlines the entire review lifecycle: from proactively generating more and better reviews on key sites like Google and Facebook, to monitoring ... Read More

8

Swell

By Swell CX

4.8★★★★★(550 Ratings)

Swell CX is a growth platform designed to help businesses attract prospects, engage website visitors, and monetize customer interactions. It functions across the customer lifecycle: firstly, by helping prospects discover the business through managed online review generation and syndication; secondly, by converting website visito... Read More

9

SOCi

By SOCi

4.6★★★★★(559 Ratings)

SOCi is an award-winning, specialized localized marketing platform built explicitly for the unique challenges faced by multi-location marketers. It acts as a central command center, enabling top brands and their local branches (like Ace Hardware, Sport Clips, and Anytime Fitness) to strengthen and scale their digital presence ac... Read More

10

CallSource

By CallSource

4.5★★★★★(444 Ratings)

CallSource is a sophisticated call tracking and analytics platform designed to bridge online marketing efforts with offline phone conversions. It uses Dynamic Number Insertion (DNI) to assign unique phone numbers to different marketing sources, such as specific keywords, ads, or campaigns, at the moment a visitor lands on a webs... Read More