Atera Overview
What is Atera?
Atera is an all-in-one Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platform built exclusively for Managed Service Providers (MSPs). It consolidates critical tools like network monitoring, patch management, remote access, ticketing, time tracking, invoicing, and reporting into a single, integrated dashboard. A key differentiator is its disruptive pricing model, which charges a flat monthly rate per technician rather than per device or endpoint, allowing MSPs to manage an unlimited number of devices without escalating costs. This approach, combined with the platform's comprehensive feature set, is designed to help MSPs of all sizes improve operational efficiency, scale their business profitably, and deliver proactive IT services to their clients from a unified interface.
Who it's for:
Atera is exclusively for Managed Service Providers (MSPs) and IT consultants who manage IT infrastructure for multiple clients. It is tailored for business owners and technicians at MSPs looking for a cost-effective, all-inclusive platform to streamline their RMM and PSA operations and support business growth.
Our verdict:
Atera's per-technician pricing model is a game-changer for MSPs, removing a major cost barrier to scaling. When combined with its comprehensive suite of RMM and PSA tools, it offers tremendous value. For MSPs seeking an affordable, unified platform to power their entire service delivery business, Atera is a top-rated and highly compelling solution.
Atera Details
Atera Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Atera Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Atera Training options
Documentation
Live Online
Videos
Webinars
In-Person
Atera Related Categories
Atera Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Atera Pricing
Tiered pricing system
Atera Features
Most valued Atera features by users
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quotes/Estimates
Resource Management
Time & Expense Tracking
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
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