Zonka Feedback Overview
What is Zonka Feedback?
Zonka Feedback is a comprehensive multichannel Customer Experience (CX) Platform designed to transform how organizations manage both Employee and Customer Experience through surveys and feedback collection. It enables businesses to measure crucial CX metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT). Feedback can be gathered across a wide array of channels including mobile apps, tablets (iPad/Android), email, SMS, and web links. The platform facilitates team alignment by allowing members to view responses, collaborate on insights, and close the feedback loop with customers. It also provides insightful reports and analytics to target areas for customer delight and business growth.
Who it's for:
Zonka Feedback is built for CX managers, HR professionals, and business leaders across industries who need a versatile tool to capture feedback from both customers and employees at various touchpoints. It is ideal for organizations that value a closed-loop feedback process and require detailed reporting to drive actionable improvements in experience.
Our verdict:
Our verdict is that Zonka Feedback is a flexible and powerful omnichannel feedback platform. Its strength lies in supporting both customer and employee experience initiatives with robust survey capabilities and collaboration tools, making it a strong choice for organizations committed to a data-driven approach to experience management.
Zonka Feedback Details
Zonka Feedback Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Zonka Feedback Support options
Chat
Email Help Desk
Knowledgebase
Phone Support
Zonka Feedback Training options
Documentation
In-Person
Live Online
Webinars
Videos
Zonka Feedback Related Categories
Zonka Feedback Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Zonka Feedback Pricing
Tiered pricing system
Zonka Feedback Features
Most valued Zonka Feedback features by users
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
Alerts/Notifications
Audience Targeting
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Survey Builder
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