xMatters Overview
What is xMatters?
xMatters is an enterprise-grade digital service availability and incident management platform. It helps organizations proactively prevent, manage, and resolve IT incidents before they escalate into business-critical problems. The platform excels at automating key processes through its extensive integration ecosystem, connecting seamlessly with tools like ServiceNow, Splunk, Jira, and Slack to orchestrate workflows and ensure the right responders are engaged with the right information at the right time.
Who it's for:
xMatters is designed for large enterprises (Global 2000), IT operations teams, DevOps groups, and small workgroups that require reliable, scalable incident management. It is ideal for organizations with complex, integrated toolchains that need to automate alerting, on-call scheduling, and communication workflows across hybrid IT environments to maintain service availability.
Our verdict:
Our verdict is that xMatters is a powerful and highly integrable platform for mature IT organizations. Its focus on workflow automation and service availability makes it a strong solution for enterprises seeking to reduce manual toil in incident response and create a more resilient digital service infrastructure.
xMatters Details
xMatters Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
xMatters Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
xMatters Training options
Documentation
In-Person
Live Online
Videos
Webinars
xMatters Related Categories
xMatters Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
xMatters Pricing
Tiered pricing system
xMatters Features
Most valued xMatters features by users
Audit Trail
Corrective and Preventive Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
Investigation Management
OSHA Compliance
Safety Incident Management
Task Management
Access Controls/Permissions
Capacity Management
Compliance Management
Inventory Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Remote Access/Control
Alerts/Notifications
Availability Testing
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