Workware+ Overview
What is Workware+?
Workware+ (comprising solutions like WorkiQ and ControliQ) is a suite of workforce intelligence and operations management software. It provides planners, operations managers, and team leaders with real-time, detailed data insights into employee performance and workflow. This enables data-driven decisions to optimize both operational efficiency and employee wellbeing. The platform goes beyond reporting by embedding a world-class management methodology, delivering targeted training and coaching to managers to enhance their workforce management capabilities continuously, thus driving performance at both the individual and organizational level.
Who it's for:
This suite is designed for operations directors, workforce planners, and frontline managers in service and operations-centric industries like contact centers, back-office operations, and shared services. It is for organizations that require real-time operational data to manage service levels, allocate work dynamically, and develop management talent to handle complex, fluctuating workloads.
Our verdict:
Workware+ successfully bridges the gap between raw operational data and effective management practice. By combining insightful analytics with embedded management training, it aims to build capability, not just provide reports. For operations-focused businesses seeking to elevate their real-time management and drive sustained performance improvements, Workware+ offers a sophisticated and holistic solution.
Workware+ Details
Workware+ Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Workware+ Support options
Email Help Desk
Phone Support
Workware+ Training options
Documentation
Live Online
Videos
In-Person
Webinars
Workware+ Related Categories
Workware+ Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Workware+ Features
Most valued Workware+ features by users
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